TIAAReviews of tiaa.org

The representative was condescending and insulting as she deliberately stalled during my recent bank changes. After several minutes beyond reason, on hold, I hung up. 15 wasted minutes. Called back. Spoke to different representative and was done in less than 10 minutes. I asked to file a complaint. I was promised the proverbial call back never made. Horrible attitude, obviously little concern for professionalism Called

This retirement plan that I had for just over a year while working at a Christian school is horrible! The school put in $13.16 as a contribution for the first quarter of 2023 while TIAA took $47.82 for 'fees'! I quit working at the Christian school and decided to move my money to my IRA. That has been a fiasco!!! They require a notary and husband's signature just to transfer the tiny retirement fund. TIAA struggles with their communication as I had no email sharing that the documents that I uploaded were not accepted in late January. I also had 2 different agents giving me different instructions on how to upload the rollover paperwork so I did it how the lady said to upload it. Now, it is March and I have to start over on all the paperwork! Trying to get through to an agent has been horrific with phone call dropping out after I waited a few times for 35 minutes in late January. I can't believe the stress this lousy retirement account has been on me. UPDATE: It is May 2024 and I still am having issues trying to move my retirement out of TIAA even after involving a financial company to help me a month ago by faxing the required information to TIAA. TIAA can't find any documentation of a rep talking on the phone or proof of the faxed information. Don't invest your money into this incompetent company! UPDATE on 5/29/24: Still waiting to get this little account withdrawn and put into a better investment situation. TIAA is messed up.

Aside from the disjointed customer service the website is inherently impossible to navigate We are in the process of transferring to fidelity which requires an enormous anount of notarized paperwork

A negative five stars would be too good for TIAA-CREF, 4 Months and still trying to start my pension with them. a dozen calls, 3 agents saying all is submitted as required using the forms they provided to me, only to be told by a fourth agent they were wrong and more needs to be done. They are incompetent. I can only hope this next set of paperwork actually results in my pension starting.

Wish I could give less than one star. I get every time a different information about the same thing, that probably all inaccurate at some level in its own way. About basic things, nothing hard. I have gotten not only unclearly explained advice at retirement, but also advice that was wrong for my situation, probably everyone's case it would have been wrong. I got outright false suggestions, no person can clarify what went wrong when that seems to be the case. Unclear, how they are running their business. Scary, since many of us must have account with them, via employer.

I am glad to see that I am not crazy. I am my mothers POA and Guardian and due to her declining status I have been trying for months to be her beneficiary. Now they have stopped her payments that go to her nursing home despite having the court paperwork, that they say they do not have. I want to get an attorney but dont want to pay for that. they are the absolute worst.

Had to call many times just to get funds transferred to rollover IRA. Each time something went wrong. Many times the customer service phone tree hangs up on you before being able to speak to a human. They mail checks out by regular postal mail with no tracking numbers, so have no idea where the payments are if they don't arrive. Very antiquated system. Not recommended.

Of all businesses I have dealt with, TIAA CREF is the worst. I tried to receive my retirement, but they took months giving it to me. Then I realized they only paid half of it and kept half. I’ve been trying to get my retirement for 8 months. This is not retirement! I am forced to keep asking for my money! NEVER USE THIS COMPANY! This is not how I wanted to retire, begging for my money. Now I have to get an attorney. DO NOT TRUST TIAA CREF!