ThunderDrive.ioReviews of thunderdrive.io

Oh my God. I lost all my files. : (

4/6/2019 Now, all of a sudden, after I reported ThunderDrive.io as a HORRIBLE PRODUCT and also supplied TrustPilot with my receipt and copy of my purchase information, ThunderDrive.io NO LONGER RECOGNIZES MY USERNAME OR PASSWORD. I tried to do a password reset, but ThunderDrive.io no longer recognizes the email that I used to purchase this product. STAY AWAY! YOU don't want ThunderDrive.io!!! It has been a HORRIBLE EXPERIENCE. 3/14/2020 ATTENTION TRUSTPILOT & THUNDERDRIVE. You again asked me for more information. I supplied my receipt demonstrating I purchased this product and gave you the name of the email account I used to purchase this product. I did the same for my last review, but apparently was too late so "ThunderDrive.io reported this review 2/25/2020 3:05 AM for violating Trustpilot guidelines." Which guidelines were used is not clear to me, but ThunderDrive would probably have a better product if they instead worked to improve their product and spent less time HARASSING customers and disputing LEGITIMATE REVIEWS!! ATTENTION THUNDERDRIVE.IO. You asked me if I could share the account and the issue I was experiencing so you could help me. I have already done that. Your staff was less than helpful and your "help" consisted of using a "chat feature" on your website. You've had your chance. The review stands. Work on your product and stop harassing the people who purchased it. NOTE: I was contacted by TrustPilot because they said they were contacted by ThunderDrive.io because ThunderDrive.io didn't believe I actually purchased this product. Unfortunately, I didn't see the email on time, so my review was removed. But I just sent TrustPilot my receipt from StackSocial.com demonstrating that I did, in fact, purchase ThunderDrive.io, and I asked them to contact me if they require additional information. Perhaps if ThunderDrive.io focused more on the usability and integrity of their products instead of challenging the integrity of people like me who paid for that product, I wouldn't feel the need to inform people about my experience so they don't make the same mistake!! SO SLOW IT IS UNUSABLE This browser-based cloud software is so slow that it is unusable. It literally takes between 10 and 12 minutes to display the file structure of my backup. In addition, when backing up files, it gets to a point where it just stops uploading. Customer service was very unhelpful. I advise against purchasing this cloud client, because I doubt they will be in business much longer!!! Regarding the response I received from ThunderDrive.io about this review, my review stands. I have already tried to work things out with both you and StackSocial.com. I'm sorry. Your "help" directed me to use the "chat" option on your webpage and both your representative and the rep from StackSocial.com were less than helpful and focused primarily on getting me to change my review instead of fixing the product so it works. It's a cloud drive. In order to be effective, you should be able to upload and download files from a cloud drive. But ThunderDrive is so slow and useless that it can't even display a simple file structure of the files I think I was able to upload. I'm not the only person complaining. Fix the freaking problem and fix it soon!

I use thunderdrive to back up from my old computer. The data just vanished in two months.

Unresponsive support and unreliable upload. I'm trying to upload folders of audiobooks and while the ability to upload folders exists, the uploads or incomplete. The uploads miss files in the folders, even if the files appear in the status window, they may not make it to the archive on thunderdrive. Subsequent attempts on just the files that did not upload, may get a few more into the thunder drive, However, there are file that will never appear on thunder drive. There is no upload log I can examine for reasons. Several attempts to reach support, through their ticket system on this issue have been ignored. I feel very embarrassed that I recommended Thunderdrive to friends. UPDATE: Thunderdrive "reached out" 5 days ago, I responded immediately with the information they requested and there is no activity or improvement of the issue. I have dropped the rating to as low as I can go.

In my experience with this service, after my payment for a lifetime account, and 1 month of use, they slowed my service down to nothing. Loading any one page on their site now takes hours. Nothing uploads, loads, or downloads. My bank fraud department was notified of this scam. Dispute is the only way to get your $ back. They ask on the bottom for more information. Don't bother. I gave them my information, they emailed me childish insults as a response. Their score would be much lower than this 2/5 if they didn't abuse the policy of this service & censor truthful buying experiences.

UPDATE: Thunderdrive has tried to hide my review on Trustpilot multiple times already by incorrectly flagging it to keep it hidden. I'll keep re-posting it every single time they do this though to warn others. I have also contacted Trustpilot and requested to disable Thunderdrive's ability to flag reviews for no reason. ALL THEIR 5 STAR REVIEWS ARE FAKE! REVEW: Also opening a chargeback like the guy below me. I literally just filled in a chargeback notice to Mastercard to get my money returned just minutes before posting this. Never had to do a chargeback before, but there is no way that I will stand for this. Also, hilariously enough. As of the moment of writing this review the storage service doesn't even work. Instead all we get are "Whoops it seems something went wrong!" error message when signing in. The merchant replies here on Trustpilot very quickly where he is incredibly quick to silence and block any negative review by falsely claiming the review hurts his intellectual property or privacy which is utterly ridiculous. However he doesn't reply even once after my PayPal dispute has been open for a week and he doesn't reply via email at all. I currently have 2 disputes with this guy. One on PayPal and one now via Mastercard. Absolutely avoid this "company" like the plague. I should have known better. Google the company name enough and you'll find his other company "Planagram Co." and more information about how untrustworthy this guy is and all of the dissatisfied customers from that service. Keep following the trail and eventually you'll find more and more shocking information about this guy. Every single positive review here is completely faked and they are all exactly alike. If it looks, smells and behaves like a scam then it is a scam. Follow through with your bank so this guy gets what he deserves, don't stand for anything less than a complete 100% refund. One way or another I will get my money back and in the meantime I'll warn everyone to stay away from this guy. I doubt the website will last another month before the bank suspends him for fraud and Paypal does the same. To Thunderdrive.io. I bet you thought people would just throw away their money. Hah mate, think again. You ain't getting a cent. Keep it up and it'll be a class action lawsuit for sure. If you're gonna try and take down my review, I'll upload proof to get it re-instated. Just try it!

Speed is very, very slow, after message that files uploaded successfully - there is not exist on the cloud. There is no response from customer support on complain. I am just loosing the money on 2TB purchases.

i´m trying to upload 1.2gb movie file with error and very slow transfer speed. I have acquired 2TB with no way to upload big data.