ThunderbitReviews of thunderbit.com

This garbage is a deceptive, scam-like service. There is no unsubscribe interface, and customer support ignores you. It’s a piece of crap.

signed up in error, contacted support within seconds...but was told I could not get a refund as it was not their policy World class as*holes and total lack of customer service

Fraud beware of this company !!!! charged me without notifying me

ThunderBit has chosen to ignore multiple requests to cancel my subscription, and insists on continuing to charge me. Nov. 2: I purchased a 1-month subscription, decided the product wasn't for me, and I canceled later that day using the email address listed on the invoice and receipt that ThunderBit sent me. Dec. 2: I get charged for another month of the subscription I canceled on Nov. 2. The invoice and receipt list the email address I logged into on Nov. 2 to cancel. I try again to cancel, and reach out to ThunderBit to resolve the matter. As of today, December 9, ThunderBit's position is that my account is on another email address other than the one they've listed on any of the receipts/invoices they've sent me. After I sent them these four documents to verify this, their customer service stopped responding to me. So right now, ThunderBit will not allow me to cancel my subscription, and will continue charging me despite repeated attempts & requests to cancel.

The tool demonstrates strong potential but currently falls short in several critical areas. Credits are frequently wasted due to infinite loops, and the refund process is both cumbersome and delayed. Reliable pagination and subpage scraping capabilities are also lacking, including for websites without a “next” button, which limits overall usability. Customer support further adds to the challenge, with slow and inconsistent responses making it difficult to depend on the tool for time-sensitive or business-critical tasks. To meet customer expectations and gain trust, the product team needs to address infinite loop issues, strengthen scraping functionality, and improve support responsiveness. With these improvements, the tool could become a far more stable and reliable solution.

I signed up for what was clearly advertised as a $16.58/month plan with a 7-day free trial. But without warning, Thunderbit charged me $199 upfront for a full year, with no clear option to choose the monthly plan. This is a classic bait-and-switch. I reached out to support right away, thinking it was a mistake. They refused to issue a refund even though I was still within the trial period. Their response was dismissive and blamed me, despite the misleading UI. I would not recommend Thunderbit. Be very careful. What you see on the pricing page is not what you’re actually charged.