ThriveworksReviews of thriveworks.com

I met the provider at my scheduled time and I was putting my box in the car and she canceled the appointment and I received $135 charge I have insurance I was gonna go through my insurance. She couldn’t wait until I put my box in the car.

Didn't communicate properly with insurance. As a result, I received constant harassment with threats dispite calling and explaining to them the situation. In addition, they illegally intended to charge my debit card for all the sections I received. I have to get rid of my debit card. Terrible!!

Avoid this company at all costs. They sent claims to my insurance company with incorrect billing information so the claims were denied. My insurance company spent 2 hours on the phone with both me and Thriveworks’s advising of the required corrections for reprocessing. Once they finally resubmitted the claims, insurance paid and I sent the updated EOBs as requested. It’s been almost 3 months and I’m still calling and emailing Thriveworks to refund the almost $400.00 overpayment they incorrectly debited from my bank account without an invoice so I was completely unaware. Please do your research on this company before receiving services. I’m on a call with them holding as I’m typing this and the associate is asking how much they owe me.….WHAT?? This is from Reddit : Negative Experiences • ⁠Billing and Insurance Issues: Many users have reported significant problems with billing and insurance. "Thriveworks is charging it's clients over $160/session and just a few searches indicate extremely worrisome billing practices aside from the ethical concerns that came up in the interview." "They are out of network with my insurance and kept trying to get me to get a referral from my primary doc, despite me being okay paying the out of network fee." • ⁠High Fees and Membership Costs: Some clients were surprised by unexpected membership fees and high session costs. "When I signed up a few months ago, I was never told there was a membership fee, which I am now aware of." • ⁠Poor Customer Service: Redditors have complained about unhelpful customer service. "Everytime I call them there saying it’s still processing by insurance and it’s the same lady.. what number do u call? Plz help it’s like worsening my anxiety (cuz I don’t have money for this)."

I have been using Thriveworks for over 2 years for mental health services through telehealth. I had seen my therapist every 3 months for 15 minutes to discuss my medication. This cost me $150 every 3 months just to get a prescription called in for Wellbutrin & Effexor. Thriveworks decided to stop taking my insurance and terminated their contract with my therapist (unbeknownst to me). Thriveworks cancelled my next appt without any notification or contacting me. When I called to see why my therapist cancelled, I was told they no longer accept my insurance therefore my therapist is no longer there. When I explained I needed to find another therapist but needed a week or two of my prescription called in so that I would not out, they refused to do so. Their "Manager" acted as though they could not care less. Their error caused me to go without medication that has made me physically ill for not taking it. It also causes suicidal thoughts due to the medication I am not taking because you are never supposed to stop this medication "cold turkey". Is this the type of medical provider you want?

Worst company to work for. Low pay and ridiculous rules. Providers should run away from this company.

CLASS ACTION LAWSUIT NEEDED... I will be speaking to an attorney as this looks to be a common practice. If you are experiencing a genuine crisis, do not use Thriveworks. Their system is designed to process data, not treat human beings. I attended a virtual session on time while in severe emotional distress and operating on less than two hours of sleep. Instead of exercising basic clinical empathy or crisis de-escalation, the therapist rigidly insisted on completing a standardized intake questionnaire. When I explained that I was in crisis to answer a lengthy checklist and just needed to speak with someone, the therapist stated this is not in-patient treatment and dismissively suggested I seek inpatient care, and abruptly ended the call. To make matters worse, Thriveworks then charged me a $125 "Cancellation/Late Fee." I was present and on time for the entire duration of the call until their clinician terminated it. When I disputed the charge, management admitted via email that they used the late fee code simply because they couldn't bill my insurance for an incomplete intake. Punishing a patient who shows up in crisis with a fraudulent cancellation fee because your clinician lacks the emotional intelligence to pivot their script is peak corporate negligence. Avoid this clinic.

I went to schedule my first Therapy appointment and made an online account. I added my insurance which was accepted, and mind you it covers everything. However when I went to book an appointment with a therapist I could not move forward unless I added a credit card. Confused, I called them and I was told that it was needed in case I missed the 48 hour cancellation deadline that I would be billed $135.00. I was shocked and of course I was told this after I gave my credit card number, but thankfully my bank where the card is from blocked them from adding it as they were flagged. The lady asked if I had additional cards to add, and I said no after feeling uncomfortable, and after reading the reviews I am 100% glad I listened to my gut feeling and will stay away. A normal cancellation fee run $25-$50, so to charge vulnerable individuals $135.00 is crazy. I'll be looking elsewhere.

Truly the worst possible experience for mental health care. The first provider I saw through Thriveworks completely ghosted me with no warning and left me without my medications or any further direction. The second provider I saw was completely unprofessional. The first call we had violated HIPAA on multiple levels, especially when I could hear other adults and children in the same room as her during our psychiatry call. She also included me on an email that I was clearly not supposed to be on, where she was talking poorly of me and my character.