ThriveworksReviews of thriveworks.com

i have had THE WORST experience with this company and I hope you Never make the dumb decision to seek care through them. Dont ever use them please. They scammed me out of alot of money

My experience was absolutely horrible with a psychiatrist that was supposed to be able to prescribe me fast acting anxiety medication. I had never been so depressed and overcome with anxiety as I was when I talked to this lady. She rated me a 9.7 for depression and anxiety. She then in turn said she could not prescribe me anything fast acting. She ended up prescribing me an antidepressant that was to work in three weeks. I was pissed as I was charged $300 and my PCP could have called this in at no cost. I did not complain about this until they scheduled another appointment without my consent. They tried charging me $300 again and I did not know about this appointment then decided to charge me $135 for a missing appointment, that I never made or agreed to. This place is a huge scam! This so called psychiatrist knew how bad of shape I was in during our maybe 20 minute video call and did nothing to help me. Avoid this place like the plague. Bunch of damn scammers. I’m pretty sure the psychiatrist I paid for was not even licensed in this field. She was most likely a PCP charging psychiatrist rates.

Would leave 0 stars if it were an option!! My husband scheduled online appointments and was initially charged $10, then only 2 appointments in they charge him $298. The 3rd scheduled appointment, his lovely counselor, signs on to the Zoom call to let him know she broke her hand and could not do the session. She sends an email to re schedule and states she will not charge for their no session. Thriveworks charged him $72 and when I called to dispute this charge for her cancelling, they refused to give the money back because she signed onto the zoom!!!! Clearly she did so to get the money for the session she cancelled instead of sending an email to do so. This place is a complete SCAM!!

They started sending me emails relating to scheduling details for a customer's account that had nothing to do with me. I don't even have an account with them. They included the customer's name and the therapist's name. When I notified them of this, instead of taking action immediately, they told me to email another address. I continued to receive emails about this customer's account. Honestly shocked that they could be so casual about something like this.

The billing errors are absolutely ridiculous! The hell I’ve went through to get this mess resolved… how does one missed appointment with a fee of $100 end up being $775?!

In Ca if a company is established with Medicare you signed a contract to accept my Medicare. You cannot deny me because i have a secondary insurance you do not accept. Your establishment started care, then after I made a connection with my therapist after weeks abruptly terminated my treatment. This is disgusting gross negligence and I've tried to get my urgent care started but I'm transferred all over the world and I'm extremely overwhelmed and very sick. Your agents are unfamiliar with ADA accommodations and need better training. They misquote laws and refused to allow me to speak to HR or Billing in US. They refused ADA Accommodation and told me that i would not be able to schedule with my Therapist if I chose to pay and have Medicare reimburse me which is what Medicare told me is an option but apparently your agent in the Philippines knows Medicare laws better than the Medicare establishment. Absolutely ridiculous and unfair business practices.

Don't Do It! I do not recommend this website! Please believe the negative reviews, because I am so upset I didn't bother to check. The services were going well until I had a problem. Customer service is absolutely USELESS! Google had me fooled. I had a very troubling experience with this business. I signed up for couples counseling with my boyfriend. According to their policy, canceling or rescheduling an appointment with less than 48 hours notice results in a $135 fee, effectively locking clients into attending scheduled sessions with no flexibility for unforeseen life events. I had experience a same-day breakup, which I could not cancel or reschedule right? So following the appointment, I emailed their customer service requesting to have the insurance claim adjusted and billed as an individual session. The least they could do right? While supporting me through my experience right!? WRONG! The therapist, who does see individual clients, was made aware of the breakup, as my boyfriend was not in attendance. I had followed up to explain what I was hoping to resolve for the billing, and he agreed without hesitation as he wanted to keep me on as a client. He stated that he would wait for their corporate staff to follow up with him. I like him, but not the business he is apart of. So Despite the fact that the therapist is totally fine with this, their billing staff are still proceeding with charging my insurance for a full couples session, even though they have more than enough time to update the claim. The customer service representative gave a lame response via email, after my second attempt through their website, stating that the session was still considered “related to a couples session,” which was clearly inaccurate since the session was conducted solely for me as that is where the focus was. When I followed up with a phone call, the second customer service rep could barely speak English and gave me misinformation, stating the company would contact the therapist to update the billing, and their claims are based on what the therapist submits. I then requested a call from a Supervisor, who tried to smooth things over without actually resolving the issue. If they could treat me this way while I was in a vulnerable emotional state, save yourself the hassle and do not expect them to genuinely care about their clients. My first email was ignored, follow-ups didn’t fix anything, and corporate staff refused to correct the claim, which feels both unethical and exploitative. This business clearly prioritizes collecting fees over genuinely supporting clients. BEWARE – you're forced into the appt, and should ANYTHING arise, there is nothing they will do to accommodate you while you're facing an emotional matter, and you could end up paying full price for a service you didn’t fully receive as well.

Video appointment which wasn't bad however when it came time to prescribe the medication things went south, I was very clear upfront that I needed a prescription refill as my doctor had retired and I was looking for them to take his place. After the appointment I was told the prescription could only be written in person and they don't have in person appointments. $400 for nothing. Go somewhere else.