ThriveworksReviews of thriveworks.com

Avoid Karen Jacobs-White, LPC at Thriveworks at all costs. She is a hyphenated liberal that does not believe in traditional marriages. I could have used a magic 8 ball and gotten better advice. Steven Hankinson

They double charged me. I called them the customer service rep called me a liar to my face lied about a supervisor they never came to the phone. She was veru rude. they stole my money I only had 1 family visit on 10/5/2025 I told her that I told her to please reach out to the Dr and she stated that was not her Job. The Dr was a family counseling session. which if she would have reviewed the billing like I did she would have seen that. I do not know how to reach the dr they are fraud and they lie i want my money back I never was with this DR for 2 hours.

I have had multiple issues with this organization over-billing me, billing random amounts at random times (how does that happen!!) and suddenly not processing things through insurance. When I go to correct my insurance, I am told it is solved, and then I am charged directly again. Every time it takes weeks or months to get a refund. On top of that, they are so sloppy with PII- giving other patients to me (I did not ask for it) over the phone "accidentally", not asking for verification. I think the only way they get away with it is that people are genuinely attached to their therapists, so they can be an incredibly shady business. I am sure they have been sued and investigated before.

Awful. Therapist couldn't get my name right, kept asking the same questions over and over again. Would not respond to emails. Worst of all, they send an appointment reminder 24 hours before a session but have a 48 hour cancellation clause, so if you do cancel when you get the reminder, it's too late, they bill you 100%.

Thriveworks is one of the most unethical mental health companies I’ve dealt with. They care far more about protecting revenue than doing right by their patients. My EAP clearly stated I had 3 free sessions, but their therapist repeatedly told me I had 6 free sessions and even confirmed it with their Regional Director. Based on that information, I continued treatment and attended a 4th session, only to later get charged because the information THEY provided was wrong. When I disputed the charge, the therapist admitted she gave me incorrect information. Despite acknowledging their own mistake, Thriveworks still refused to refund the charge. That tells you everything you need to know about this company’s priorities. As for the actual care, I tried two different therapists and the experience was disappointing. One seemed more focused on scheduling additional appointments and pushing prescriptions than providing meaningful support. The whole experience felt transactional instead of patient-centered. Mental health treatment requires trust, transparency, and accountability. Thriveworks failed on all three. There are far better providers out there that actually care about patients instead of squeezing every dollar they can from them.

This is just unethical. Worked with three clinicians over several years simply out of need, and insurance and money. Everyone I have worked with has been so just like not smart at all. Feels like they are throwing darts at a board blindly, but the consequences are bordering fatal at several real times along this journey. They never seem to know who I am probably because they talk to sooo many people a day. This just isn't a way to treat people with severe conditions dealing out severe drugs.

Lady-Dreama is awesome. Thriveworks are only interested in Money. Cancellation policy for busy working people does not work. It's inflexible and causes more stress. I would recommend Lady-Dreama, I would recommend to stay away from Thriveworks. Use if you want your stress level to increase.

What a nightmare when it comes to coverage and billing. If I didn't find great mental health professionals through this service, I would have left along time ago. Their customer service tries really hard but are not effective. Mis-billing, crediting account instead of my card, not updating my insurance after I notified them at least three times, are just a few of the issues Ive had to deal with. I swear they are causing me more headaches than I had before I started therapy. Do not use this service or do so at the risk of your mental well-being.