ThriveworksReviews of thriveworks.com

I asked to reschedule an appointment because my mother was in the hospital. They would not let me reschedule or cancel without an $135 cancellation fee. It felt very money hungry, uncompassionate, and wrong. I will not be receiving services through them anymore. I want to support a company that shows compassion, especially as they are within the medical field.

Thriveworks has been a disappointing experience. The billing department has made multiple mistakes, telling me I owed them thousands of dollars over a year after service. It took hours of my time on the phone figuring out what they did wrong. My physiatrist did not listen to me, and didn't even know what I took my medications for, even after I saw her for over a year. Do not waste time with them.

This place is a JOKE! We have been waiting on a family members diagnosis and paper work for over 2 months!! Ofcourse we have called and been given promises and the run around. They have time to bill the insurance and send a bill but no time to send the paid for info to the client. RUN AWAY AND GO SOMEWHERE THAT CARES ABOUT THEIR PATIENTS MENTAL HEALTH!!!

Had an appointment the therapist did not show waited for a half an hour she still did not show very very unprofessional and they charged me anyways thriveworks is absolutely horrible do not use them find a reputable trusting psychologist, and be very careful they will charge you no matter what, read their reviews are absolutely horrible not a good company, don't waste your time when they comment on your review

They did not inform me that my provider's contract was not being renewed. I found out from my provider at my last session. My child's provider started her on a new medication and left on vacation. My child had an allergic reaction and there were not other providers that specialize in the diagnosis of bipolar type 1 and was told to find help elsewhere until her provider returns from vacation.

Before you proceed with this company, always check what's covered and not covered because they will not inform you about additional charges beforehand

It's ironic that a company whose mission is to support people's mental health has caused me so much unnecessary stress. I chose Thriveworks because their website listed a therapist as accepting my insurance. I booked the appointment based on that information. Two minutes after my therapy session had already started, I received an email saying the therapist was actually out of network and that I would be billed $240. By the time I saw the email, the session was over. I was never given the chance to make an informed decision before incurring that cost. I immediately disputed the charge and asked billing not to charge my card while the issue was being reviewed. Customer support said my case had been forwarded to a billing specialist. Billing never responded. Instead, Thriveworks charged my card anyway. The part that hurts the most is that I've been waiting over a year to start therapy. It took a lot to finally reach out for help, and what should have been a hopeful first step instead left me feeling misled, anxious, and distrustful. Mistakes happen. What matters is how a company responds to them. Unfortunately, my experience has been one of poor communication, disregard for a pending billing dispute, and a lack of accountability. I sincerely hope Thriveworks improves its insurance verification and billing practices. No one seeking mental health care should have to leave their very first appointment wondering whether they can trust the company that's supposed to be helping them.

Scammers. I had 3 appointments this week where no one showed. 2 atleast the therapist contacted me & has no electricity. The 3rd called, there was a zoom issue, I called back with no way to get the practitioner directly, next, contacted customer service immediately during the appointment time. They were no help other than his email in which he never responded. They then without authorization charged my bank $135 no show fee though I was on the phone with them trying to connect during the appointment??? Like idk who runs this place but it screams scammers!