ThriveworksReviews of thriveworks.com

Thriveworks is legitimately a scam. They want you to see 2 different therapist at different times throughout the week so they can charge you and the insurance more. The reason for me even using this services was a psych evaluation. Something they do not even offer, but still asked me to take 2 sessions before telling me that. The second therapist had a grin most of the time as if my personal problems were funny to her. To top that, I was charged $135 on two separate ocassions for a service I did not use. They told me I had to wait 60 days for a refund. I waited the 60 days, now I'm being told I need to wait an additional 30 to 60 days to get my money back. I literally spent 1hr and 30 minutes attempting to get a straight answer and what do they do? They pass responsibility from department to department saying that the person that can help is in a meeting 🤣. I'm attaching a screen shot of the amount of time these scammers are keeping me on the phone.

Horrible company! My insurance paid them and they are still trying to collect the full amount from me. They will not transfer me to a supervisor. I had to put my insurance company on a three way call with them and still can’t get the issues resolved. Stay far away from this billing scam!

I made an appointment for a Tuesday at 5 pm and signed the consent form which requires 48 hours cancellation notice on pain of a $135 cancellation fee. I knew there was a chance I'd have to cancel if a circumstance materialized on the Monday, but there was nothing else available for more than two weeks out. The customer rep pressured me into scheduling, saying I could always choose to cancel on Sunday. I scheduled, and then on Sunday, I suddenly realized I MUST cancel, because I was taking a very expensive gamble. I called just after 5 pm, but Thriveworks was closed. So I sent an email. When I spoke to a rep on Monday, they told me I'd have to pay the $135 cancellation fee, because I hadn't made the 5 pm deadline. A note of caution: Thriveworks is a business. It is not interested in your mental health, and in fact, its policies are not mental-health friendly. Neither are its reps for that matter (when I got exercised about the fact that I was going to be charged for being marginally outside the 48 hour window, the rep said "M'am, you need to calm down. You signed a consent to pay this money, so you should not be complaining." I wanted to yell at her that my instincts had told me not to schedule, but that her colleague had talked me into it against my better judgment. I said to her: "You essentially got your 48 hour notice; I was barely late. No doctor's office I know of requires more than 24 hours notice, how can you be so unreasonable?" She said, "M'am, this is our policy and you agreed to it." You may find a great therapist through this business, but understand that the bottom line for the players involved is money. You better believe that they have thousands of no-shows whom they charge, never hear from again, and then refer to collection agencies. They get rich on customer debt while the mentally ill no-shows have bad credit to add to their list of woes. Here's the thing: people who are struggling with mental health issues are less likely to be able to manage a 48-hour advance cancellation requirement than people whose lives are happy and well-ordered. How much money do you think "Thriveworks" is making off cancellation fees? Don't doubt it. A lot. Thanks for helping us all to thrive, Thriveworks!

I had never used counseling before using Thriveworks. My first counselor would often go on 10-15 minute tangents about seemingly random things rather than talk through anything with me and I quickly began dreading my sessions. Second counselor failed twice to set up recurring appointments, leaving me at home from work at my computer with no appointment. I then called and asked not to be seen anymore. Since then, I have been charged over $500 for "missing" appointments that were never scheduled and do not show on my appointment dashboard at all. Billing and office are trying to hold me accountable. I wish I never used Thriveworks to begin with

I am an AUTISTIC ADULT and Thriveworks CUT MY SERVICE with SHORT AND VAGUE WARNING! When the Thriveworks third party calls from another country, they talk fast and sternly, only acting like a corporation caring about the money only. They apparently FORGOT or DON'T CARE that they are helping/healing severely depressed and anxious individuals with a multitude of mental health diagnoses and traumas. As an Autistic person with PTSD, MDD, and GAD, I didn't appreciate or feel comfortable with their INDIFFERENT ATTITUDE-style customer service. Way to go Thriveworks! This is a solid way to lose patients AND therapists. Luckily, there is a local 24/7 Suicide Support group in my area that I can contact while waiting to receive my disability retirement payment and begin a re-payment plan at the end of this month. Hopefully, I can resume my weekly CBT therapy sessions sooner rather than later. I have an amazing and highly-skilled therapist who is the main reason I am choosing to stay with Thriveworks. I go wherever my therapist goes.

Have not been able to access my patient portal. Spent 4 hours talking to customer support and billing and they say they have sent the Magic Link that enables me to get into my account. They said they had no IT dept to help me, then someone in billing said they would contact their IT dept and I would get an email if and when they found any problem. Horrible, horrible service. Everyone I talked to was in the Phillipines. This is not the first time I have had problems with Customer Support. They say they have 2 websites for Customer Service. I can't access any info for my account. I love my therapist, but when I am done with therapy I will never use Thriveworks again until they do something about their customer service and billing departments. I have never known a company to have no IT department to handle these kinds of issues. I am sure if Thriveworks does not receive a payment they would be fast to get in contact with me. I do not want Thriveworks to tell me to go to a website that is not working. I want a phone call or e-mail from someone in charge. Cannot every recomment them to anyone if this is the level of service they provide. They have made me go backwards in my recovery due to terrible anxiety.

They charge $135 for cancellation/rescheduling within 48 hrs. However, their therapists cancelled and rescheduled within 48 hrs 3 times. Very disrepectful toward client's time. Definitely not client centric. Bottom line driven.

The therapists my family has worked with have been wonderful. The Thriveworks billing department, however, are pretty awful. We've had frequent issues with them charging incorrect cards despite us asking them to update our payment method. The staff at the billing center are generally pretty unhelpful unless you manage to speak to a supervisor. They sound like they're trying but have very little power to actually solve problems. I think they've got some great therapists, but they need to get the business side sorted out.