ThriveworksReviews of thriveworks.com

My therapist was great. I validated that she was covered by my insurance prior to the appointments and Thriveworkds was filing. 15 months after my appointments I received a bill for over $700 that they would have just charged to my account if my credit card hadn't expired. Because of the delay in billing me, it's too late to file the insurance claims now, and Thriveworks expects me to pay the full cash price. I never would have schedule the appointments under these circumstances.

Thriveworks makes unauthorized charges on whatever card is on file with them. Taking food out of my child’s mouth!! I’ve had to report fraud on their charges twice now. They only sent me a bill 2 days ago & I was waiting until we got paid to pay it because we only had $100 to last us 10 days until payday & they overcharged my card! Leading to fees on top of that w/ our previous bank. I’m seeing a therapist for PTSD, do I really need this added stress on top of it?!?! We are struggling enough! Therefore, I will be ending all services with them. The therapists “specialize” in all kinds of things, but all they offer is talk therapy, so I’m not really getting any tools other than “write it all down in a journal”. That’s not to say I don’t love my latest therapist, or that I haven’t worked through a few things. I’m just in need of more tools than they to offer. If I could pay my therapist directly, now that I would. I trust her far more than Thriveworks. She’s the only reason Thriveworks gets 2 stars. She herself is amazing. **Your office has already contacted me & they’re telling me that they’re within their authorization policies, but blaming my credit card company for allowing the charge. Telling me to take it up with the credit card company. I most definitely already have & Better Business Bureau as well. Neither the tech on the support line nor the person who emailed me about the situation had any empathy & refused to refund the money or cancel the transaction. Your reply makes it sound like there will be resolve on your company’s side, but there won’t be. I have screenshots & emails to show & will be uploading them to BBB as well. All of this has a very predatory feel to it.

I do not recommend Thriveworks. I was never sent a meeting link leading up to the meeting time as I was told would happen, so I called them to get it sorted. I called their call center who took a whole 10 minutes to send me the link, and then when I joined, my psychiatrist seemed irritated that I was late, despite my explanation and apology. Their camera was low quality, they were not cordial, there were people talking in the background, and they even leaned out of frame for a whole 30 seconds in the middle of my answer to a question. I was not given any satisfactory answers to any of my clarifying questions about symptoms, and because of my confusion about what was being asked, was almost diagnosed with bipolar disorder when (after seeing other LPCs and Psychiatrists) I'm quite certain I don't. Unsatisfactory experience bordering on dangerous.

Therapist and convenience is great, BUT the billing and customer service is horrible! They can't fix the system so that I can make payments, didn't even know I had a bill (I thought insurance paid in full) until it racked up, then they cancelled my appointment with no notice though I still have no access to pay it! Twice they told me they were escalating it and of course not done yet! Very unprofessional and uncaring, when that only causes more stress!

I logged in to write a review of Thriveworks and was amazed to read another review that captured almost word for word my sentiments. Therapist is awesome, company is terrible. My teenage daughter's appointments were cancelled without warning, and when I immediately called to get support, it was an off-shore call center, and the agent knew nothing and could do nothing. Even though the billing issue was resolved and they actually had access to my credit card the whole time, they refused to put my daughter's appointment back on the schedule, citing some 48 hour company policy. Agent refused to allow me to speak to any other person, saying they were "all in meetings." She was entirely unhelpful and unfriendly. Very frustrating and saddening, as this company is in the business of mental health. I had another experience previously when my daughter had strep throat, and I called to cancel AT LEAST 24 hours in advance, but they have a hard line, non-negotiable 72 hour cancellation policy, so they charged me a ridiculous fee to cancel.

I'm giving them 2 stars because the therapist is good but the company is terrible. But now, the therapist has stopped my appointments over billing issues. There is no one to contact about these issues except some customer service foreigners who don't know diddly and do squat. The insurance company got it wrong too so they're not alone and I'm the one in the middle and losing out. Do not reply to me with a copy and paste rote answer.

While I like both therapists I’ve had here (I only switched bc the first went on maternity leave) but the billing department does not know what they’re doing. They make you put a card on file for the monthly membership fee of ~$39. Then they’re supposed to pull money from your account weekly based on your deductible and out-of-pocket limits. I was dumb to assume that I’d hit my deductible when the payments stopped. Well to my surprise they pulled $2276 from my account all in one go after I paid a small $19 fee they charged. The money was pulled on 10/25/23 for appointments I’d had back in March 2023. No one knows why, they can’t refund me everything and to put me on a payment plan (something I wasn’t aware of) I need to give more money. The refund of course won’t go through for 10 days so I have no money in my account until then but they don’t care. Now I was told I had until Wednesday to give the first payment but no that’s a lie as they pulled it today 10/30/23. I’m now deeper in the negative and am done with this place once this payment plan is paid off. NOT TRUSTWORTHY AT ALL. I’m warning you now

Okay, so I see a lot of ppl saying it is a scam. It's not. It's just really sketchy the way their billing and company works. The therapist is awesome that I have, but thriveworks pressures you into signing up for a membership, that isn't mandatory. I have heard of people getting charged outrageous amounts out of nowhere. DO NOT GIVE THEM YOUR CC ON FILE. use a privacy (dot) com card, a virtual card, you can connect to your bank, so YOU can control it, set a limit, etc. This way I KNOW They can never, ever charge more then 39 dollars at once (even if I cancel, the charge for cancelling won't go thru). Just be careful how you use this service, be sure your insurance covers it completely, and make sure you read the fine print on this place. They are a very scummy company, with some great therapists working for them. This may be the only way to get therapy for some ppl, as it's impossible to find local therapists. When you call, you will not be connected to a "speclist" you'll be connect to some sales rep across the world, that will not match you to the appropiate type of therapist you need. They are terrible. I'd give it 1 start, if it wasn't for the awesome therapist I have. THIS IS THERAPY, THEY ARE COUNSELLORS. They cannot prescribe meds. I see that in a review below. Alot of the issues I see in the other reviews I was told by my therapist, can be handled by telling her, rather then trying to go thru billing, which is staffed by 6 people (from what I was told). Finding the right therapist....is gonna be really big miss or a perfect fit.