ThriveworksReviews of thriveworks.com

Be forewarned that when you schedule an initial appt with them they will automatically schedule you for that same time for the foreseeable future without telling you. My son had an initial appt with a therapist and decided it was not a good fit. He did not schedule another appt with her. After he was done with the session he received several emails that said appts had been cancelled. He never knew they'd been made in the first place, but either way, he assumed she was cancelling the appts because he had not discussed seeing her again or scheduling anything. Fast forward to the same time the next week and he received a text that he had missed an appt...and has now been charged $135. I've dealt with way more therapists than I care to admit in my lifetime and never once has one of them automatically scheduled an appt without discussing it first, or even mentioning it before the end of the current appt! That is beyond sneaky. You CAN NOT just schedule an appt for someone without informing the client and then financially punish them for not knowing about it. SCAM.

strongly advise anyone considering this service to think twice. My experience has been extremely disappointing and concerning. Appointments were allegedly scheduled with my minor son without my knowledge or consent, and when an appointment was missed, my card was charged $135. I was not properly informed about the appointment beforehand, yet I was still held financially responsible for it. The customer service has been equally frustrating. Getting a refund has been unnecessarily difficult, and I have not felt that my concerns were taken seriously. Mental health care should be handled with professionalism, transparency, and genuine concern for patients and their families. Unfortunately, my experience felt more like dealing with a subscription service than a provider handling something as serious as mental health care. I am extremely disappointed with how this situation was handled. I would not recommend this service and strongly encourage others to carefully review their policies before providing payment information or scheduling care.

Really unethical. They cancel things last minute for no reason for core mental health services.

I have a psychiatrist and cannot afford a med he prescribed so asked him to please fax paperwork I sent to him to drug manufacturer. Never happened. I am not happy so I just changed to a different psychiatrist at this company. Wish me luck with this new psychiatrist to actually want to help their patient. Perhaps my previous psychiatrist is just too busy. Sad

Absolutely terrible, and I don't mean the therapist but the company. I was simply interviewing a therapist, and there is never a charge for the first meeting, EVER, and they charged me $200. I explained to them how no "service" was provided, yet they still took money from my account. Absolutely terrible business customer service. Never will use again. If they had handled this like they should have, I would have told everyone and come back.

Questionable billing practices. Was over charged for appointments, then spent 45 mins trying to figure out how. Each appointment was a different amount, with no resolution. It’s the insurance company, apparently that is the answer they like to tell people. Most people have a simple understanding of benefit, and coverage of their own plans.

Billing and insurance are a complete and utter joke. Was billed $900 for sessions that were fully COVERED by my insurance. The reps keep going in circles and do not care to actually submit the claim properly. I am on 6 MONTHS of trying to merely explain they submitted under the wrong insurance and I can't seem to get that small point across to one rep. They are clearly outsourcing their support internationally which in turn is making the help almost non existent due to lack of understand and ownership. You are better off using an office with a human that will actually help understand your case. Side note, my therapist is lovely, but I'm almost tempted to stop seeing her due to the customer service issues. It's that bad.

Very disappointed with Thriveworks and its policies. While our couples therapist was fine, the company’s lack of communication and compassion has been unacceptable. We previously experienced two same-day cancellations from therapists. On one occasion, no one from Thriveworks notified us that our therapist would not be attending. We sat in the virtual meeting room for more than 15 minutes, emailed to check on the therapist, and later learned that the corporate or regional office was responsible for contacting us but failed to do so. Yet when we had a genuine emergency and contacted Thriveworks the day of our appointment, they refused to waive the $130 cancellation fee. This was our first time needing to cancel under emergency circumstances. Apparently, Thriveworks expects clients to give them grace when their staff cancels or when their office drops the ball, but they are unwilling to extend that same grace to the people paying for care. That makes it feel as though collecting a fee matters more than understanding what clients may be going through. Again, our issue is not with the therapist. Our issue is with Thriveworks’ policies, poor communication, and lack of accountability. Based on this experience, I would not recommend using this platform. If you can work directly with an independent therapist, I strongly suggest doing so.