ThriveworksReviews of thriveworks.com

I attended the initial consultation for my son, his mother, and Kelly Clemente (therapist). As I arrived 1st, the therapist took all my information and I asked to be kept in the loop as far as communication and updated progress. As I was not able to attend his therapy sessions as my X-wife, knowingly picked a location that was too far for me to attend. After a few weeks of not receiving updated progress, I reached out to inquire about progress, and after a week of no reply, I called and left a message. I called the main # and was told that the therapist did not put me on the account which seems fishy as I was there for the initial consultation so it appears that she is working with my X wife not to provide an updated status. This is very unprofessional and like many of the other reviews, it appears that this is not a professional or ethical establishment.

Stay away. Canceled my first appointment for no reason

Some of the coldest customer service I've ever experienced. Probably the worst, especially considering we are talking about therapy here. People like me are already struggling with something. I loved my therapist, but I absolutely hate this company. Reeks of greed. I had a work situation come up and had to miss an appointment. I understand there is a charge for 48 hour cancellations, so I get why I was charged for that. However, they automatically rescheduled the appointment without asking me and it happened to fall on another day that I had a work event. I didn't see the emails because I was away on a business trip at the time. They could have called me and asked if it was ok to schedule that day. When I tried to cancel within a 48 hour window, they kept me on hold 5-6 different times across a 30 minute call, only to calmy and coldy act as if they don't care, telling me I would once again be charged another $135 back-to-back after missing the new appointment. The customer service rep sounded like a robot... I doubt their heart rate increased at all while I emotionally explained my feelings and my situation, only to get the exact same scripted responses each and every time. It doesn't even make sense, because they would make more money from me by keeping me as a customer. They would get that $135 back in no time. Instead, I cancelled my account with them and will actively warn people from using Thriveworks. I feel like I lost a friend by losing my therapist... I just can't give this terrible company another dollar.

I found Danielle Frederickson, LCSW on Psychology Today's therapist list. Had a few sessions and thought she was capable if somewhat depressed. A few sessions in, she went on a rant accusing me of noxious things I'd never said. Then, after the rant, she told me that she was finished with me 15 minutes into the session. Despite contacting her through Psychology Today, she told me that she works for Thriveworks. I tried to contact Thriveworks several times. They gave me a case number but did not reply. I am deeply upset about Ms. Fredrickson's appalling, hurtful, unprofessional behavior.

They cancelled all my future couples counseling appointment after 1 session because a supervisor thinks they know better than the people who booked the appointment. Very unprofessional

I reached out to Thriveworks to get assistance for a teen to help manage anxiety. We met with Dawn Seeburger and agreed that they would have a session every other week in the evening (agreed to 7 but changed to 6:45 and that was fine). The teen had a meet and greet session during the day and one scheduled session in the evening. The very next two were canceled by Dawn. The first cancellation was followed by an offer to reschedule at 1:30 in the afternoon the next day because she was not feeling well. I explained we are working during the day but we will keep the next scheduled appt. This is a direct quote of the request and response of our texts regarding her cancelling again: Her: Hi, I need to cancel (Name)'s session for tomorrow evening. I can offer 3:30 tomorrow if that works for (name)? Me: We both work during the day and are unable to make an appt that is not later. That's the reason we agreed to the every other (day of the week) evening. This is the second scheduled appt you have cancelled. I understand life happened but you need to offer a reschedule that is in line with our regularly scheduled time, even if you need to change the day of the week. Please advise. Her: I typically don't offer evening appointments and was making an exception with those bi weekly (day of week). And yes, cancelations may arise on either end. I can put in a referral for someone else who may have more consistent evening times. My schedule is set and does not include evenings. Me: Honestly, you should not have agreed to an evening schedule if you do not include evening appts. Disgusted with her attitude and feel you should read more reviews before selecting her as a therapist.

I had signed up with a career coach and had a number of good sessions. I had to miss one session due to a work conflict. My therapist had to cancel a session on me as well. I started to get texts from my old FSA provider that failed charges for $120 were coming through. I tried to reach customer service but was on hold forever and then left my number for a call back, which I never got. I ended up finding out from my coach that it was a late cancellation fee. They continued to try to charge my old FSA account. I was finally able to reach Customer Service and they said they would not waive the fee. I said then I would not be doing business with them ever again. A horrible customer service experience.

Found multiple psychologists counselors that are listed as accepting Medicare and then are redirected to this website where the same exact people do not (most likely because Medicare won’t cover thriveworks) My advice if you find someone that appeals to you. Google them, contact them privately and skip this total scam, and pay less for same care.