ThriveworksReviews of thriveworks.com

My first appointment was cancelled a mere two hours prior to the scheduled time. There was absolutely no reasoning provided either. It is laughable that they have a 48 hour cancellation policy for clients, but the clinicians can cancel whenever, with absolutely no justification. I filed a compliant immediately upon realizing that my session was cancelled. This is unacceptable. From looking at the other reviews, this is a common trend. I absolutely DO NOT recommend Thriveworks and I will be deactivating my account.

Absolutely TERRIBLE company to work with. They should be ashamed of themselves for preying on consumers who are seeking counselling. Not only did I have a provider ghost me multiple times, but they're now forcing me to pay for 4 sessions that are not covered by my insurance AFTER having told me they WERE covered by my insurance. DO NOT use this company. I will be reporting them to the Better Business Bureau. EDIT: Thriveworks replies to my review here but I've reached out and nothing changes or is done. Don't be fooled by their false promises on here for them to save face.

Half of my 6 appointments were cancelled a few hours before they were scheduled to start. Each time I was notified over email, not through the portal that can text me. Once a therapist couldn't figure out how to join her own Zoom meeting. She explained this to me over email, I gave her my number, she refused to call me. Worse than useless - waste of time.

Surprise charges. System that is not streamlined at all. No frills but the charges are top dollar. Clients are treated like "just a number". And, the icing on the cake: they only use their outsourced call center to deal with any questions, concerns, or issues whatsoever. The therapists don't have control over anything outside just doing the actual therapy. Also, you can't do a consultation with any therapist before doing a session, NOR do the therapists do any pre-intake work to prepare for the first session. There are WAY better therapy providers/host sites out there that take insurance, so I recommend steering clear of this one unfortunately.

DO NOT GO HERE! They only care about money. I missed 1 appointment in a year because my counselor emailed me when I got my days mixed up due to recent memory issues caused by Lyme disease and they charged me $165.00. Now they replied to my post and act like they care but I've already shown proof of my recent health issue and still don't care. ALL ABOUT $$$$

As a parent--I am deeply disappointed and outraged by the unethical practices of Thriveworks. My experience with this online therapy company has been nothing short of a nightmare. Initially, I was quoted a reasonable rate, which seemed fair for the services promised. However, I was shocked when they tripled the charges without any prior notice. To make matters worse, just a couple of days later, I was charged again. Despite multiple communications where I provided the requested information, which they repeatedly asked for, there was no resolution. They claimed to have waived the additional fees, but I have yet to see any refunds or adjustments to my account. It is appalling that takes advantage of individuals who are already in vulnerable and desperate situations. Their deceptive practices and lack of transparency are unacceptable. I strongly advise against using their services. This company should be held accountable for their unethical behavior.

I spent 30 minutes getting an appointment and providing all insurance and personal information. The appointment was over a week away. I got an email notification two hours before my appointment stating my appointment was canceled. I got another email one minute later while on the phone asking why my appointment was suddenly canceled. I asked why are you in my insurance provider's list, and why did you cancel my appointment 2 hours before my appointment without contacting me. You have had more than enough time to get the information. I logged in to my account the night before to make sure nothing was pending and nothing was pending is what it showed. I said I don't do business with people like you, I would not let you counsel my dog!!! I don't even have a dog, maybe I should get one, might be better than Thriveworks!!!

Great therapist! Nice representatives. However, someone is not doing their job when it comes to training. Please make sure you have the patience and mental health to deal with their billing department, and whoever creates accounts needs more training. I’ve had 2 billing issues with this place (in less than 3 months) and it’s always the same issue blah blah blah no insurance even though I have insurance. Then I have to wait for a refund because they charged my account regular price. I’m never credited the overdraft fee charged from my bank either.