ThriveworksReviews of thriveworks.com

Was billed $135 for a missed appt that I emailed to reschedule cause I knew I couldn't do the zoom meeting cause I was at work they said because it wasn't within 48 hour time frame they wouldn't refund the money my appt was scheduled for Tuesday at 3pm and I starting contacting them Monday morning and still no refund would not suggest this to anyone struggling with ptsd or anxiety it's only going to make it worse your better off on ur own I had to cancel debit card and have to update new card with all my prior automatic payments very stressful so basically when it comes to the money part you got it that means more will not recommend and I believe this is a scam and these people are thieves

I am writing to address my recent billing issues. I’ve been charged for eight sessions totaling $280, plus a $135 fee for a missed session due to being sick! It’s unreasonable to expect notice for illness that arises unexpectedly. This cancellation policy lacks flexibility—if I’m sick in the winter and can’t notify them 48 hours in advance, I’m charged $135. This means for a Monday session I would have to inform you I’m sick by Thursday, the week prior which is unrealistic. Shall a client vomiting or with fever be forced to have a zoom meeting with their counselor otherwise be charged a ghastly fee? Why not charge the co-pay for missed session? I was initially nervous to try Thriveworks due to the one-star reviews regarding the billing department. However, I felt reassured in August when I provided my debit card and insurance information, and things seemed to be going well. I understood my husband would be charged $35 weekly, not face a sudden bill of $415 October 23rd! This is unacceptable.

Ridiculous cancellation policy. Tried to reschedule over a day in advance due to recovering from surgery and was instead billed out of pocket. Absolutely awful customer service that ignored my attempt to reschedule multiple times. Sad too as I liked the psychiatrist. Update: Reached out to the email below with a detailed explanation of my case only to receive a canned "thanks for your feedback" response. Not helpful at all, won't acknowledge they have an unreasonable policy.

This company will be sued . I requested for my medical records from or notes from my provider and they denied emailing them to me . What is the purpose of my therapy . They have people from different countries don’t understand what you requested. I ask for a supervisor and they said they can’t reach them

My husbands counselor is literally destroying our marriage. She is not supporting his mental health and is basically diagnosing me as the bad guy without knowing my side at all. He has turned into a complete shell of himself since working with her. She tells him "Focus on your peace. Will your marriage work? Probably not."; "You're either going to leave or you're going to stay and it won't go well."; "Call a lawyer and say 'I want to divorce my wife'"; "Stop thinking about her and the (step)kids. Those aren't your kids. You didn't bring them into the world." “There’s no way of knowing what was or isn’t genuine. Personality disorders are made. My belief is its trauma or poor parenting. It can be being spoiled. You're not taught how to be self sufficient or how to deal with frustration or discipline. The more you try to run, they only know one way: everyone gives me what I want. With a full blown personality disorder, it is trauma. The impact is hurting you.” “I think it’s better to say nothing…because she might use it against you. You are not withholding affection, you are creating boundary. You are trying to protect yourself.” She also heard her mocking and laughing at me for having been married twice before and for using emojis in my text to my sister-in-law asking her to talk to my husband for me to help our marriage. It's unbelievable and so frustrating because there is so little that can be done once a therapist gaslights your spouse. BE CAREFUL!!!!

They don't deserve a 1 star. Let me tell you do not go with this company. I don't want this too happen to you. You have anxiety panic attacks depression this is not the company. My counselor was amazing though. You cancel they will charge you 135.00 every time even if you have a reason for it 135.00. They tell you in the begging that you need proof why you cancelled your appointment. The said if you are in the hospital sick almost dead you need something written that should have been the clue for me I know. All your problems you have will be a lot worse. Just letting you know. Please don't do what I did.

They are concerned about money and that’s it! Don’t bother with the generic replies when you know you do not provide any resolutions! Yall just want to get paid! As others said therapists can cancel anytime they want but clients need 48 hrs notice! As if we don’t have a life as well as they do. Worst counseling experience ever. Wish I’d read these reviews first. Wasted money I didn’t have on them

The absolute worst - steer clear of this company at all costs.