ThriveworksReviews of thriveworks.com

I had one Telehealth session with Thriveworks and did not have a good experience; decided not to return. The therapist tried to make a couple of very fast diagnoses in under an hour, without even explaining how she was arriving at her conclusions. A good provider explains their thought process. She automatically set me up for weekly appointments without confirming with me; I had to cancel all of them. I was a self-pay client because Thriveworks doesn't accept my insurance (not part of my complaint but might be an important detail to know) and they overcharged me by more than double the amount. When I contacted the therapist for help, she confirmed that that was the wrong amount and said that she'd take care of it by contacting the billing department for me. I monitored my account for a partial refund in the timeframe they promised and didn't see any. So I contacted the therapist again and she said she'd spoken with the billing department and they said it was resolved. My account said otherwise. So I waited a bit longer to see if the refund was just delayed, but no luck. I contacted the therapist again and she gave me the billing department contact information and suggested that I contact them directly. When I did, I found out that instead of a partial refund, I had been given a Thriveworks account credit, and the representative told me I had to specify that I wanted a refund. When I did that, the amount was finally returned to my bank account. It's not clear whether the therapist was covering for the billing department when she told me that the issue is resolved, or if she really thought it was resolved. Overall, not a good experience and the trust is gone.

Scam. Stated I was in network and should only be charged $50. Claims came in total of 3 session came up to $350. Stay far away from this company

This is a scam. They accepted by Medicare AARP UnitedHealthcare. But they look for a provider outside of Medicare and trying to charge me $350.00 And there is no one to talk to. Is this a legit business?

This company is a scam! Stay away. I scheduled an appointment for my daughter. I was told I will need to put a card on file in case I miss the appointment the card will be charged for the clinician’s time, which I completely understand. Going into the appointment I was told my insurance on file covered the session in full. Week later my card was charged without any authorization for the session. I never received a bill via email or mail regarding any balance. Upon checking Reddit this is something this company has done to many people stealing thousands of dollars by charging the card of file without any authorization

STAY AWAY FROM THIS COMPANY!!!! I am not sure how they don’t have lawsuits against them. They have a horrible customer service and billing team. Will deceive you in thinking they will put you in collections even with their own billing errors. When I contested a bill with their error, they suspended my services. Every call is at least an hour long to speak to a manager who you can a)understand b) understands you. Worst experience of my life. For a company that helps to support you with mental health issues, they are detrimental to your health due to their corrupt billing practices. Again, stay away!!!!

Do NOT use this company if you are not paying cash for all sessions. Customer Support has no clue what they’re doing and will not resolve any issues. They kick the problem down the road without ever having a resolution. Horrible billing issues. They have stolen over $500 and no one at customer support is helpful. We’ve had billing issues for 1.5 years unresolved! Back in 2023, we paid cash for services due to our insurance being out of network. Please once we were in-network, they retro billed Aetna for the services we paid cash for and were told we would be reimbursed for the difference between our co-pay and what we paid out of pocket within 45 days. Those 45 days came and went. Thriveworks claimed they sent the funds but could not provide any tracking number. Wellsfargo says they never got the funds but Thriveworks insists they sent it even though they can’t produce any details as to when it was sent or financial tracking numbers. Fast-forward to October 2024, our insurance changed from Aetna to Blue Cross Blue Shield. When Aetna denied the claim because the coverage expired, I called Thriveworks to provide the new insurance information. SAME thing happened where they were supposed to refund the different between the cash payment and the co-pay. Never saw that refund. They charged us cash again for the most recent visit so we called support AGAIN to get it fixed. Thriveworks first said they submitted the claim in October and were waiting for insurance to process. Called BCBS, they never got the claim. Called Triveworks back again and the story changed to they JUST submitted the claims today. The customer support staff are all clueless and don’t know what’s going on, who needs to do what, and can’t provide you with any answers to any questions. HIGHLY NOT RECOMMENDED!

Edit: And then they post a standard reply; the same to everyone here who is dissatisfied with this company. No I'm not going to talk to you...AGAIN? You didn't listen the first time. This is a completely digital, online "Mental Health" company. For me, this company is rigid, unyielding to help patients beyond thier Standard formats. A psychiatric nurse prescribed me antidepressants that were harmful to me, and others that were not to be taken with my current medications as per my pharmacist. A Therapist informed me at beginning of session that it would be "short." Did not call to ask me beforehand. Everything this company does is for their benefit, not the patients'. They will not send a paper bill, even though I told them I had much difficulty reading my emails and was disabled. They don't care! You can't get an appointment without putting a charge card on file. Then they charge you immediately before you even get a statement from insurance. What happened to REAL theraputic, human interaction???

I utilized this company Thriveworks for their counseling services. After the first visit I was charged my copay plus a $135 cancellation fee which was an error on their part and I received a refund within 48 hours, after I complained. The next week my therapist contacted me to reschedule since HE had a family emergency and I agreed. However, after my appointment was rescheduled by the therapist, I was charged another $135 cancellations fee in error again. Therefore, I cancelled all future appointments with this company. Now I’ve been waiting over a week for my refund because I guess they have the audacity to be salty with me because I cancelled my future appointments. These cancellation fees have caused me headaches because this has caused my budget and my bank account to be out of whack. I don’t recommend this company because they have serious billing issues and I feel they use their customers to build up their bank account.