At Thriveworks, you can get therapy online & in person. We offer individual therapy (for kids, teens, & adults), couples & marriage counseling, psychiatry by video in many states, and more—and we accept most insurances. Choose your ideal provider and start therapy within 3-5 days.Our licensed providers create personalized treatment plans for challenges like anxiety and depression. Our support team is available with extended hours to help book an appointment, or you can book online.Established in 2008, Thriveworks is a leading mental health provider working to make therapy better for everyone. We provide best-practice care & foster a supportive environment our clinicians can thrive in.
Thriveworks (thriveworks.com) has 370 customer reviews on Five Star Index, with an average rating of 2.6 out of 5.
Also known as
thriveworks.com
Website
thriveworks.com
Category
Mental Health
Location
Lynchburg, Virginia
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 89% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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This company cannot pay to remove reviews or change its score.
These are the biggest pestiest people ever. Even if you inquire they never leave you alone even if you clearly tell them you're not interested.
Response from ThriveworksMay 19, 2025
Hello Susan! Thank you so much for sharing your thoughts. Collecting feedback is important to us, as it helps us identify areas to improve, but we completely understand your frustration. If you would like to be removed from any future emails or follow up correspondence, please email [email protected] with your request, and we can take it from there.
HT
Heidi T.
Huge Scam
Huge Scam, don’t use this company. They over charge you and just want your money. They don’t care about helping you at all.
Response from ThriveworksMay 13, 2025
Hi Heidi, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
HK
Henry K.
The Therapist was terrible
The Therapist, Taylor, is gay, but. She would be texting her lover continuously throughout my sessions, as if she didn't care if I was there at all, she never offered me any helpful advice on how to fix my relationship, only told me that I should get a divorce. Then during my next session she starts hitting on me. Very unprofessional and a bit creepy I might add , as far as billing went, they couldn't even get that right either , very frustrating experience
Response from ThriveworksMar 24, 2025
Hi, Henry – We appreciate you bringing this to our attention. At Thriveworks, we are committed to providing high-quality care and ensuring a positive experience for all our clients. We take concerns like yours seriously and would like the opportunity to learn more and assist you. To protect your privacy, please email us at [email protected] with your name, phone number, and any details you'd like to share. Our team will review your account and work with you toward a resolution.
JE
Jeff
This company is a scam
This company is a scam. The psychiatrists do not have degrees. Do not fall for this scam. Imagine scamming people with mental health issues 😂😂😂 I can tell you this will not end good for the company
Response from ThriveworksFeb 24, 2025
Thank you for sharing your concerns Jeff. We're sorry to hear that your experience wasn't what you expected. However, we want to clarify that we do have licensed therapists and all of our psychiatric providers have the proper qualifications to prescribe medication. We're committed to offering high-quality care and would love to address any issues you encountered if you can contact us at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We appreciate your feedback!
FI
Frantz I.
strongly caution any parent considering this practice
I am deeply disappointed with Thriveworks' irresponsible handling of my child’s diagnosis and their complete lack of responsiveness to my concerns. I sought help for adjustment difficulties related to a life transition, yet after just one short visit, the provider misdiagnosed my child with Major Depressive Disorder (MDD)—without justification or proper communication.
I immediately reached out to request a correction or explanation. Despite sending five emails to the provider, I received no response. I then escalated my concern, requesting supervisor involvement, but after four follow-up calls, I still had no resolution. To this day, after a month of trying, I have yet to be contacted by someone.
This level of negligence is unacceptable, especially when dealing with a child's mental health. MDD is a severe, chronic condition characterized by persistent sadness, loss of interest in activities, and significant impairment in daily functioning, not appropriate for a child coping with a specific life change. Misdiagnosing in this way risks stigma, unnecessary treatment, and long-term consequences in medical records, schooling, and insurance.
Providers should not have the freedom to make careless diagnoses and then ghost concerned parents who seek clarification and correction. The goal of treatment, in this case, should be to foster resilience, teach coping mechanisms, and improve communication skills—not to wrongly label the child with a severe mood disorder that may follow them in medical records and impact future care.
Mental health providers must diagnose responsibly and communicate openly with parents to ensure the best care for the child.
I would strongly caution any parent considering this practice. If you care about ethical and transparent mental health care for your child, look elsewhere.
Response from ThriveworksJan 31, 2025
Hello Frantz. We’re truly sorry to hear about your experience and understand how frustrating and concerning this must have been for you. Your child’s mental health and well-being are incredibly important, and we regret that you did not receive the communication and support you were looking for. We take feedback like this very seriously and would like the opportunity to address your concerns further. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
UR
ursina
Avoid this company at all costs if you care about your mental health.
This company has done absolutely nothing but make my mental health worse. If you’re going to attempt to work with Thriveworks DO NOT see Shannan Herman. She does not listen, is extremely condescending, has to be constantly right and is very very pushy. Avoid this woman at all costs. She made my mental health plummet and shouldn’t even be allowed to hold a degree. She told me several times that “If I wanted to get better, then I’ll get better” When I told her that I have debilitating insomnia and treated me like some teen who stays up on their phone all night when that is NOT the case. I ended up having a panic attack after my session because of how rude she was being towards me. She wasted my mother’s money. My family and I are thinking about suing at this point.
Do not ever let a “professional” make you feel like they know your and your body more than YOU do.
Response from ThriveworksJan 29, 2025
Hi Ursina, this is the complete opposite of the experience we want anyone to have at Thriveworks! We take these kinds of claims extremely seriously here, as we truly strive to offer the absolute best care and want our clients to have a positive experience from start to finish. Due to privacy concerns and to better assist you, we ask that clients reach out to us directly at [email protected]. Please email us with your name, phone number, and details of the issue. We’ll look into your account, see what happened, and work together from there. We’re truly sorry you’ve had this experience and appreciate the chance to help.
SC
SCV
I would never go here
I would never go here. I scheduled an appointment & because of an emergency I had to cancel. I cancelled 24 hours in advance & they would not work with me. God forbid you have a death in the family & have to miss the appointment. They charged me $159. Never would use this place!
Response from ThriveworksJan 16, 2025
Hi there SCV, we're sorry to hear about your experience. We understand how frustrating this must have been for you, and we’d like to see if we can help. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together. We appreciate the chance to help.
SB
Sara B.
I was seeing Shannan Herman
I was seeing Shannan Herman, she was completely awful. She tried all different kinds of medications. It was the worst i’ve ever felt in my adult life. She didn’t listen to what I was saying and how I was feeling. I ultimately went here because my insurance was taken at this location. I am going back to my old psychiatrist and paying out-of-pocket because it’s worth it. Do not go to Thriveworks and especially Shannan Herman
Response from ThriveworksJan 16, 2025
Hi there Sara, we're sorry to hear about your experience. We understand that the situation you described must be frustrating, and we'd like to see what we can do to help. For privacy reasons and to best assist you, we kindly ask that you reach out to us directly at [email protected]. Please include your name, phone number, and a brief description of the issue, and we'll be happy to look into your account and figure things out together. We're truly sorry for the trouble you've experienced and appreciate the opportunity to help!
