ThriveworksReviews of thriveworks.com

I was referred to Katherine Hyer and Thriveworks after a life changing diagnosis. My first time in therapy so I was not sure what to expect. After 27 minutes of my session, I politely walked out. During that time I was barely able to speak, Ms Hyer went on about her child's medical issues. I was never asked "what's bothering you", or "what are your struggles", it was just a constant monolog of her speaking about her child's issues, and trying to align my issue with her child's. I left knwing far more about her childs issues that Ms Hyer knows about mine. At one point she suggested I speak with my MD about trying a medication her child is on. I see a Neuromuscular Specialist who is very knowledgeable about my Myasthenia Gravis, I did not come to Thriveworks for Medical Advice. By the time I returned to my home, I could see the bill generated for the session was $395. It clearly states on the website that the initial consultation is $200 and follow ups are $170. Either is far too much for a 27 minute session to hear about her childs issues.

From billing mishaps, to dealing with god awful clinicians, I wish I could get my money back. The time and money I have spent trying to deal with my anxiety and depression, it feels like I have gotten worse. The most notable example with this is when I requested a letter of support from my psychiatric nurse practitioner through email. She responded with a horribly typed answer, stating no. Afterwards, I had an appointment that I was late for around 10 minutes, due to having bowels problems she knew about, and decided to charge my card $135 for a no-call, no-show fee despite attempting to contact her numerous times, only to be forwarded to voicemail numerous times. After talking to the billing department, they’ve stated that the was no possible way to reverse the bill because she was the one who placed the bill.

My providers have been amazing. The billing office has fraudulently billed my insurance for the wrong code for every visit this calendar year and I'm still working on how bad and how long for years previous. Thrive has threatened collections on me due to their own error, multiple times. The providers are not at fault in any way. I've tried resolving this with their billing office many times and yet here we are.

Updated review (8/11/25). Guess who STILL HAS NOT RECEIVED A REFUND. I have been advised it’s been elevated AGAIN. I’m contacting the Dept of Insurance, withholding funds and collecting from insurance is fraud and I’m sure they’d loooove to hear about this crap. Updated review (7/21/25) this company is a joke. It has been over a month and a half since this issue began and I still have not received any actual assistance. I’ve been advised it’s “high priority” and “we are working on it”. I have yet to see that being the case. I will absolutely be getting a lawyer if this last email I sent doesn’t include confirmation that a refund is issued/will be issued on a specific date. Don’t waste your time here folks, because if you happen to get into a mess like this they really don’t give a single fuc about the damage caused. I had a simple error with my insurance; and instead of advising me I was charged over a grand to my card. I did all the legwork, called both billing my insurance and my employer to resolve the issue. At no point have I had any care or meaningful help from the so called billing team. I had to miss appointments, I had just bought a house and had to throw a/c units on my card to make it through and THIS CHARGE tanked not only my credit score but also my own mental health. The fake pretending to care is ridiculous. I’ve emailed. I’ve called. I spoke with Faye who is an idiot and can’t properly understand what a deductible is. Joclyn never called me back after I escalated. I have time stamped calls, paystubs proving I was paying for coverage, a long history of prompt full payments and the BEST I was offered was a “payment plan” for the money that DOESNT EVEN BELONG TO THRIVEWORKS. I have proof of deductible payment for those appointments. I have multiple documents that I offered to send in and not a single rep wanted to see them. It wasn’t until the end of a call that Joclyn mentioned to send in a picture of my new card. which was apparently enough even though two prior calls with Cigna weren’t?? And now I hear I can talk about a refund in 30-45 days when the claims process. There’s absolutely no care for the health of the patients when money comes into play. I loved my practitioners but I won’t be paying a single cent to such a backwards company. No partial refund in good faith. Nothing.I'm actively going to tell everyone I know not to use Thriveworks

Overpriced waste of time. The “therapist ” and I use that word very lightly. Was no help what so ever, dismissing me. Telling me it was “very expensive” to get an assessment done. And printing off google documents and sending me Ted Talks to watch. I have google too, waste of money and my time. I can do these things myself, and for free mind you. Won’t return, they’re also really shady with the money, they love to overcharge you and make excuses as to why they overcharged you.

If you can get past the language barrier you'll be met with incompetent individuals. They constantly want to verify who you are even though they can give you no information. I was told I had a meeting and 24 hrs prior to meeting time it took 40 minutes on the phone to find out my appointment wasn't scheduled. I don't blame the therapists. But going through a broker like thriveworks is a joke. You are better finding someone with who you can deal with directly. They have no direct line to therapists. They have no information on scheduling. They are just a bloated marketing company. Beware!!!

SCAM ALERT !!!! Thriveworks is a scam! DO NOT USE THEM they are NOT a legit company and they WILL deduct money from your account, unlawfully and you will not have any further ongoing appointments, the whole establishment is a SCAM. You will NOT have an appointment, once they get access to your account they will keep deducting. If you do get a meeting, you will only get the initial meeting, it’s part of how they trick you, then they make fake appointments moving forward and charge you false no show fees. Even if you reach out to support about the mistake on their end they do nothing, they lie and can’t keep their story straight. They said they would issue a refund and when I asked for it in writing they said they were not able to. I asked for the name and date and time they supposedly be issuing me a refund and they said the name of the associate was “J” nothing else. They are LIERS!! We have filled a police report, and the police have confirmed this IS A SCAM, and we are now working with the bank to get our money back!! DO NOT USE THEM. YOU WILL LOSE YOUR MONEY and will never meet with a therapist. They are a SCAM !!!!!!

Unautharized charges to my card. Billing could not explain charges and refused to refund them. This company is absolutely fraudulent with its practices. Therapist, Alexandra Cromer, was of no help nor did she care. Psych NP Emma Boateng was a quack. I've canceled all services with this company.