ThriveworksReviews of thriveworks.com

My initial experience with this company has been quite disappointing. During my therapy sessions, there are prolonged moments of silence that make me feel as though I’m the only one contributing to the conversation. While I appreciate the opportunity to express my feelings, I expected more engagement and feedback from my therapist. There are times when I would really appreciate her input or questions to guide our discussion. After one session, she mentioned she would reach out to schedule the next appointment, but it’s now been almost two weeks without any follow-up. Additionally, I received a bill for $400, of which my insurance covered $200. I still feel that even $200 is excessive, especially considering that I did most of the talking without receiving any feedback or advice on what I shared. Furthermore, I had no choice but to pay this amount because I was required to provide my credit card information upfront. I called to express my concerns, but I have yet to hear back from them. They indicated they would investigate the charge, as I was never informed about the session cost beforehand or that my card would be charged without my consent notify me.

Unauthorized charge, impossible to reschedule, made an appointment without my consent

Please please do your homework before using this company. Just google lawsuits against them or look at how many people have filed complaints. They are SHADY. They ask for your card information “just in case of a no show” and then draft money out of your account without filing insurance. Do your homework. There are more honest options out there. Don’t trust this company.

would give zero stars if that were an option. I sought care here because my previous psychiatrist left, and I needed continuity of treatment. I made an appointment even though it was out-of-network, expecting that I could eventually be matched with a provider in-network. After today’s visit, I feel completely dismissed and out $310 for what was essentially a waste of time. The medication prescribed has left me numb with no appetite, and when I called to request another provider within my insurance network, I was told there are only two providers—neither of which are actually in-network. An hour for an initial psychiatric session is far too short, especially for someone with a complex history and significant challenges. This experience feels exploitative, unprofessional, and careless toward patients’ well-being. I would not recommend this practice to anyone seeking help from this service.

I would give them a negative star review if I could!! Absolutely terrible business practices. They incorrectly overcharged me back in April. I finally got a check back in August, but it was $10 short. I've been on them for a month now for my $10. Yesterday I got an email that they have issued a new bill and are going to charge my card $100!!!!!!!!!!! I haven't been to a Thriveworks provider since April! My credit card won't allow me to dispute the charges, so apparently they just get to take my money whenever they feel like it!! Fraud and theft!

OVERALL RATING: by the end of my experience with thriveworks, or theive works, I just felt scammed. I used thriveworks briefly and thriveworks assured me multiple times that my insurance fully covered the visits, this was after i gave them all the information, and they said they contacted my insurance. When my provider ended up switching practices, and I stopped using thriveworks, they slapped me with a $500 bill. And now theyre saying theyre going to sell the debt to a collection agency. Not to mention, my first provider, was just talking off of a script. I'd talk for a little bit, I dont remember how long, I just remember the sessions being short, and then they'd never say much of importance, and then they'd just say the same meaningless thing at the end. The other end of the call might as well have been a recording. If youre able, find a physical therapy office, most are willing to work with you and do telehealth, but thrive works isn't it. Thrive works will prey on you, lie to you so you sign up, then squeeze you dry. Find a real mental health service. Now i have to stress about this collections crap because of thriveworks lies.

1 star is way too much

Do not use this service! The reviews are all correct! They make appointments without your knowledge then charge you. You can’t call weekends to cacel or reschedule. It’s setup up to screw over their patients. I’m adding because no they aren’t available 7 days a week. Call their 888 number they gave me. It told me to call back Monday Look on Reddit at all the scams thriveworks have done! You can’t even reply because there are so many people complaining. I’m not able to reply to thrive email. Only thing this company takes seriously is scamming people in need of help