Thrive Pet HealthcareReviews of thrivepetcare.com

Extremely upsetting experience after the loss of my dog I am extremely upset with how Thrive Plus has handled the cancellation of my dog’s membership. My dog was put down last week, and I contacted Thrive the very same day to tell them she had passed away and to cancel her membership immediately. After receiving no response, I contacted them two more times. Each time, I received an automated response saying someone would get back to me within 24–48 hours, but no one actually addressed my request. Now, a week after losing my dog, Thrive has proceeded to attempt to charge my account several times today despite my repeated requests to cancel. They still have not responded to acknowledge that my dog has passed away or confirm that her membership has been canceled. This is incredibly hurtful and frustrating. Losing a pet after 14 years is difficult enough. I should not have to spend the following week repeatedly contacting a company and dealing with attempted charges for a membership for a dog who is no longer alive. I gave Thrive notice immediately, followed up multiple times, and have documentation of those communications. I simply wanted them to acknowledge my request, cancel the membership, and stop charging me. Instead, I have had to deal with this while grieving the loss of my dog.

Absolutely horrible customer service and communication. I brought my dog in and was told the wait would be approximately 1–2 hours. I understand completely that this is an emergency facility and that critically ill animals have to be seen first. That is NOT what I am upset about. I sat there for 2½ hours without anyone coming in to give me an update. Finally, I left the room myself and asked how much longer it was going to be. Only then did someone come back and tell me that several critical cases had come in and it would now be ANOTHER FIVE HOURS. So basically, had I not gotten up and asked, I could have continued sitting there for who knows how long with absolutely no communication. I had already rearranged my entire day based on the original 1–2 hour estimate, and I am traveling tomorrow. If someone had simply come in when the situation changed and said, “We’ve had several emergencies come in and unfortunately your wait is now going to be several more hours,” I could have made other arrangements much earlier. Instead, no one bothered to tell me. To make matters worse, they suggested another veterinary clinic where I could take my dog. I called that clinic, only to find out they didn’t even have a veterinarian there yet. So after wasting 2½ hours at Thrive, I then had to find a THIRD facility myself where my dog could actually be seen. I completely understand prioritizing critically ill animals. What I do not understand is leaving a client sitting in a room for hours without communicating that the wait has changed dramatically, and then directing them somewhere that isn’t even in a position to see their pet. A five-minute conversation could have prevented this entire situation. Emergencies are unavoidable. Terrible communication and customer service are not. I will not return.

Pretty worthless and impossible to cancel. Save your money

Our experience at Thrive Pet Healthcare Specialists in Scottsdale, AZ was one of the most disappointing experiences we've ever had with a pet hospital. Our veterinarian referred us to Thrive because our dog, Casi, was believed to be in congestive heart failure, and we understood that cardiology specialists were available there. After our dog was evaluated at Thrive, we were presented with an initial estimate of approximately $1,600–$2,000 before we could speak with a cardiologist. We specifically asked whether the Thrive veterinarian treating our dog was a cardiologist and were told she was not. We repeatedly requested to speak with a cardiologist before making major medical decisions. Each time, we were told that we could not speak with one until additional testing, treatment, and even an overnight stay had been completed. We felt we were being asked to make an extremely expensive and emotionally difficult decisions without access to the heart specialist. The echocardiogram confirmed that our dog was in congestive heart failure, had an enlarged heart and a lung issue. At that time we were given another estimate of approximately $4,800–$7,600 for additional treatment. We asked whether we could take our dog home to consider our options, but were told that removing him from oxygen was not recommended because his condition could worsen. Faced with this heartbreaking situation, we made the painful decision to euthanize our beloved dog. During the entire visit, the only person who showed us genuine compassion and kindness was Dr. Samantha Sotillo, who handled the euthanasia process with empathy and professionalism. We are sincerely grateful to her. Our concern is that we never had the opportunity to consult with a cardiologist before being asked to make a life-changing decision. We left feeling frustrated, overwhelmed, and unsupported during one of the hardest days of our lives. Based on our experience, we cannot recommend Thrive for families seeking emergency cardiac care for their pet.

This place is a total scam! You would think you were at an automotive body shop. They work up an "estimate" before they even look at your pet. Had me come in for an APPOINTMENT at 4 in the morning and then didn't even know why I was there. Brought my dog in for a respiratory problem and instead they gave her a $200 shot for nausea, not oxygen therapy. STAY AWAY!! Went to VEG ER for Pets right down the street. NIGHT AND DAY! The exact opposite treatment! I plan on reporting them to the Department of professional regulation.

I took my dog to this location after another dog attacked us. They checked out my dog and said he had no injuries. I later found two wounds, one long tear over his ear and a silver dollar sized bite wound where the hair is missing. I called them to ask them to re-see him and treat the wound they missed - they want me to pay for second visit. Excuse me? No. You failed to do the job you were paid for.

Not great. The individual hospitals are OK - kind-of a "round-robin" of care. The focus is of course to sell you subscriptive health plans (their competitor is Banfield) - but my biggest issue is they are VERY expensive compared to privately-owned veterinarian offices. If they're your only option, could be worse, but if you can, shop around and find folks who are locally owned and reviewed.

I been trying to cancel my thrive pet membership for months now I been trying to calling for months now leaving messages after you press #1 option for memberships to cancel but it rings once and tells you to leave a message when you leave a message no one ever calls you back as well as email this company is really rogue when it comes to canceling anything feels like the do this to put you through an obstacle to run through when you call the local office they tell you that you have to call customer service to cancel. Do yourself a favor read BBB before you make a decision on there subscriptions