Thrifty Car RentalReviews of thriftyuae.com

Do NOT use this company. I rented a car from them in Dubai for a month. Had an accident and due to nerve damage I was unable to use my right foot and was unable to drive. I sent them the proof from hospital and they collected the car over a month ago, I have since then been chasing back my deposit. Every time I speak with them they drag it on. Give vague answers. No transparency. On WhatsApp they take forever to reply. I have spoken to numerous departments even went in there in person. It’s just lies and lies. They are so bad. Just look at reviews before using a rental company. Really really really bad.

Booked a car through Doyouspain to pick up at Barcelona airport T2 today. Got to the desk on time and was told they had cancelled the booking the day before as the deal wasn't available. Oddly, they could offer me the same car now, but it was x4 times the price. So, I went back online there and the deal I booked was still there for various vehicles at Thrifty at even less than what I'd paid. The agent refused to accept it even though he was shown the website deals. If I took a car from them I would be forced to take the insurance and the heavily inflated price. I have a yearly insurance which covers all my car hire around the world. He refused to budge and therefore left me car less and unable to make my appointment for my residency card an hours drive away. A complete scam. Worst rental unprofessional car rental experience I've ever had and I rent cars all over the world many times a year. Shameful for such an internationally known brand to be so underhand and deceitful. There are plenty of other options at BCN - avoid Goldcar ( experienced similar tactics ) and Thrifty.

Worst experience ever. They are scammers. I rented a car for48 hours, it broke down after 24 hours, causing me a lot of issues and I had to bear extra costs for taxi to be able to reach home. They don’t want to provide a refund, nor they’re answering my calls.

Very dishonest overall service and customer service in Dubai. I had planned my car to be collected early morning at my address. The drop-off guy told me that it would not be possible to collect very early and recommended to change my collection time to one day earlier. I called and changed to the evening time. Nobody showed at the collection time. I talked around 40 minutes over the phone to understand the situation. The guy in the phone told me someone is coming. Then, some other person sends me a message that they will not be able to come and ask me to leave the car in the street. Then, both try to persuade me return the car at the airport. Waited for hours and nobody shows. What a shame for such a company.

For six months they have been automatically debiting my bank card, and every month I complained that I wasn't receiving any email invoices. Last month I discovered they over charged me, possibly every month. Nobody seems interested in explaining why this has happened or how they intend to fix it.

Thrifty Rental car has to be one of the worse companies I have had the mispleasure of dealing with registered for skip the counter. Line of 20 people at fort lauderdale airport and one person working. Skip the counter apparently doesn't work unless someone from thrifty actually assigns a vehicle. needless to say didnt happen. The person working the counter had the customer service skills of a zoo anilmal. In addition was noot provided vehicle reserved or a similar vehicle. customer phone service outsourced to Central american company and still awaiting for call back from oscar .

We paid, arrived in the morning didn’t get the car, awful experience, specially with the rude worker Nijaz

Thrifty should be renamed in Thiefty, if you decide to go with their service located in the Mall Of Emirates (UAE,Dubai) do NOT deal with Ms. Leila Rea, she is absolutely not client oriented and will make all her possible to destroy your experience as a client. Plus, be aware that when you sign a contract with them, you accept; - 10% management fees on ALL fines you may have - 3,000 to 4,000 AED frozen amount for unknown reasons - 2,000 AED for deposit This is the worst ever experience I got, ending with more thant 6,000 AED frozen for a car I rented 3 days for 390 AED ... lol, I will never ever go there again, there are plently of other options more flexible and good client support. The employee Leila Rea should find another job that fits her personality because here it's a disaster and a LOSS for everyone getting in touch with her. All clients were arguing on the counter with her.. That's relevant enough.