Thrifty is a economic Car Rental in Dubai, Abudhabi, Sharjah in the UAE.Get a discount on your rent a car in Dubai with Thrifty.Book your rental car online.
Thrifty Car Rental (thriftyuae.com) has 146 customer reviews on Five Star Index, with an average rating of 1.4 out of 5.
Also known as
thriftyuae.com
Website
thriftyuae.com
Category
Vehicle Rental
Location
Independence, Kansas
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 18% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Worst company I’ve ever dealt with. They illegally deduct money from your credit card under the excuse of “parking fines” even when the charge is clearly under dispute. There is zero customer service,no one answers, no one cares, and no one takes responsibility. This company operates with complete disregard for customers and basic ethics. Absolute scamlike behavior. Stay away at all costs
Response from Thrifty Car RentalJun 12, 2026
Dear Customer,
We sincerely apologize for your recent experience with us. Your feedback is incredibly valuable, and we are committed to making things right.
Please feel free to contact us directly at [email protected] or call us at 800 4770. Our dedicated team is here to assist you and address any concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving the issue and providing a better experience moving forward.
Best Regards,
Team Thrifty
AC
Abs C.
I am extremely disappointed with my…
I am extremely disappointed with my experience with Thrifty Car Rental UAE.
I signed a 12-month lease agreement from May 24, 2025, to May 24, 2026, and I fulfilled all my obligations under the contract. Every monthly rental payment was made on time, including my final payment for May 2026.
As a gesture of good faith, I even returned the vehicle 6 days earlier than the contract end date (May 18, 2026). To my surprise, instead of being thanked for returning the car early and in good condition, I was charged a "lease penalty" of AED 216.68 without any prior explanation or clear justification.
To make matters worse, because the charge was taken through direct debit from my bank account without my knowledge, I later received an email stating that I would also be charged an additional AED 210 "payment default fee" due to insufficient funds in my account.
I find this extremely unfair and frustrating. I completed the full lease term, made all payments on time, and returned the vehicle before the contract ended. Yet I am now being asked to pay unexplained penalties and additional fees that appear to have resulted from charges that were never properly communicated to me.
I have requested clarification regarding these charges and am still waiting for a satisfactory explanation. Transparency and customer service are important, especially when dealing with long-term customers who have honored their agreements.
I hope Thrifty will review this matter fairly, explain the basis for these charges, and resolve the issue promptly.
Response from Thrifty Car RentalJun 1, 2026
Dear Customer,
We sincerely apologize for your recent experience with us. Your feedback is incredibly valuable, and we are committed to making things right.
Please feel free to contact us directly at [email protected] or call us at 800 4770. Our dedicated team is here to assist you and address any concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving the issue and providing a better experience moving forward.
Best Regards,
Team Thrifty
AR
Andrea R.
On 11/05/2026
On 11/05/2026, I booked and fully paid for a one-day car rental with a total amount of AED 196.64, including delivery, collection, admin fee, and VAT. At the time of booking, the reservation appeared fully confirmed and paid with no outstanding requirements or additional conditions disclosed.
The vehicle delivery was scheduled for 15/05/2026 at 11:00 AM. However, before 10:00 AM on the same day, I received a call informing me that the driver was already on the way, effectively changing the agreed delivery timing without prior consent.
At that moment, and only minutes before delivery, I was informed via text message that I was required to provide a AED 2,000 security deposit through debit card authorization, to remain blocked for up to 30 days.
Due to the company’s conduct, I will proceed with legal claim and reviews like this, so we all know where to not get any service, so run away from this company.
Response from Thrifty Car RentalMay 21, 2026
Dear Customer,
We sincerely apologize for your recent experience with us. Your feedback is incredibly valuable, and we are committed to making things right.
Please feel free to contact us directly at [email protected] or call us at 800 4770. Our dedicated team is here to assist you and address any concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving the issue and providing a better experience moving forward.
Best Regards,
Team Thrifty
SG
Stephane G.
They deserve ZERO stars
They deserve ZERO stars. Terrible customer service. They take double monthly payments and don’t return emails. It took three weeks to address their mistakes. HIGHLY UNPROFESSIONAL in every way. Avoid doing business with them.
Response from Thrifty Car RentalMay 21, 2026
Dear Customer,
We sincerely apologize for your recent experience with us. Your feedback is incredibly valuable, and we are committed to making things right.
Please feel free to contact us directly at [email protected] or call us at 800 4770. Our dedicated team is here to assist you and address any concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving the issue and providing a better experience moving forward.
Best Regards,
Team Thrifty
HA
Harriet
Worst car rental I’ve ever come across
Worst car rental I’ve ever come across. Lots of hidden costs absolute scam.
Response from Thrifty Car RentalMay 21, 2026
Dear Customer,
We sincerely apologize for your recent experience with us. Your feedback is incredibly valuable, and we are committed to making things right.
Please feel free to contact us directly at [email protected] or call us at 800 4770. Our dedicated team is here to assist you and address any concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving the issue and providing a better experience moving forward.
Best Regards,
Team Thrifty
FC
Fardoole C.
After 4 months of renting cars from…
After 4 months of renting cars from thrifty for nearly 4 months. Unfortunately, once you need them they won't help you quickly.
I felt like as long as you are paying without needing them you are good.
Not recommending them
Response from Thrifty Car RentalMay 21, 2026
Dear Customer,
We sincerely apologize for your recent experience with us. Your feedback is incredibly valuable, and we are committed to making things right.
Please feel free to contact us directly at [email protected] or call us at 800 4770. Our dedicated team is here to assist you and address any concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving the issue and providing a better experience moving forward.
Best Regards,
Team Thrifty
RO
Rainer O.
Hidden cost will appear few weeks after the return
Poor car delivery experience and hidden cost once you have returned the car. If you demand proof, they just start to ignore you. We were charged 2 weeks later with 300 dirhams for "bad smell of smoke", although non who were in care were smokers.
Response from Thrifty Car RentalMay 21, 2026
Dear Customer,
We sincerely apologize for your recent experience with us. Your feedback is incredibly valuable, and we are committed to making things right.
Please feel free to contact us directly at [email protected] or call us at 800 4770. Our dedicated team is here to assist you and address any concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving the issue and providing a better experience moving forward.
Best Regards,
Team Thrifty
AS
Anne S.
Hidden deposit
Hidden deposit, poor transparency.
App doesn’t clearly state the deposit amount — we were surprised with AED 2,000. Refund takes 30–40 days even for a short rental.
If this was disclosed upfront, we would have booked elsewhere.
Response from Thrifty Car RentalMay 21, 2026
Dear Customer,
We sincerely apologize for your recent experience with us. Your feedback is incredibly valuable, and we are committed to making things right.
Please feel free to contact us directly at [email protected] or call us at 800 4770. Our dedicated team is here to assist you and address any concerns you may have.
Thank you for bringing this to our attention. We look forward to resolving the issue and providing a better experience moving forward.
Best Regards,
Team Thrifty
