Monica L.
VERY POOR CUSTOMER SERVICE
My mom has rented through thrifty for over a decade with her same blue chip member i.d debt card, never had an accident or ticket or any type of damage fees for any reason. Just recently Thrifty had started making so many changes-- which is fine right change is good. One thing I've learned in business customer loyatly is everything, it's the foundation of a successful business, these people are key elements to keep running successfully. With that being said if a loyal customer is following all real and guidelines, why give them a hard time on new rules or small mishaps that they normally give no trouble to. Besides the VERY RUDE management at the airport location every toll free number i called was not helpful. As I stated we have never had issue to have to call so this was a first, and I can not explain my frustrations enough. Not only was I hung on twice I had to tell my story to 6 people before they handed the call to a "superior" who got on the phone and literally repeated the same thing several times. No one cared about our experience and no one was willing to investigate and help my mom out, and this bothered me bad because my mom is a nurse with Lupus who literally gives all kinds of help and her being a loyal customer for so many years it was upsetting to see that she meant nothing to this company and that there is apparently no one in charge to handle miscommunication or misconduct situations because every person who came to the phone including the "superior" was not authorize to do anything but deny. In all ends my mom is eating up a $300 negative payment on her bank during a worldwide pandemic, and for a reason that in fact is not true. I would not recommend Thrifty to a cow with a license because on the off chances there is a situation they are not a company of reason or understanding and could care less about your loyalty to them.