Ian B.
I wrote a scathing review on a roofing…
I wrote a scathing review on a roofing business in Albany WA that left me with holes in the roof that streamed in both daylight and water which flooded our entire house floor. They have cut off communication and refuse to rectify the work. The business still has a 5 star rating and only glowing reviews on the Three Best Rated website. They said that my review will not be posted.
Response from ThreeBestRated.comSep 2, 2021
Dear Ian, We are truly sorry to hear about your experience with the roofing business and the difficulties you’ve faced. • Earlier, our platform primarily displayed authentic positive reviews, but we have now updated our policy to include both positive and negative verified reviews. • This update ensures full transparency and fairness, there are no incentives or suppression of feedback. • We believe both positive and negative reviews help people make balanced and informed decisions. If you’d like, please resend your negative review to [email protected] or use the form located in the business. (ThreeBestRated's official updated review policy, effective November 2025) We are truly sorry to hear about your experience with a roofing business that was recommended by us. I can understand how frustrated you must be after that loss. We took action on your complaint and reduced a few points for them. It is our policy to post only positive reviews. But we do take our customer's complaints seriously. And as explained in the email, we will remove the business if we continuously receive complaints from other customers.


