ThreadfellowsReviews of threadfellows.com

My experience with Threadfellows was a mess from start to finish. I placed a time-sensitive order, clearly communicated my deadline, and was immediately hit with surprise fees—first a $375 “VIP” charge just to get the products in time, later reduced after I pushed back (why wasn’t the lower rate offered up front?). Then when I asked to cancel—well within the terms on their website since I hadn’t approved the logo—I was told I’d owe a 20% restocking fee. So much for flexibility or customer care. To make matters worse, they couldn’t ship items to two addresses without tacking on yet another fee, and the process for doing so involved a rigid spreadsheet format that’s apparently required by their “shipping computer.” It honestly felt like I was working for them, not the other way around. Every question was met with vague delays, upsells, or copy-pasted policy references. I ultimately felt pressured to just accept the inflated costs to get anything at all. Threadfellows talks a big game about service, but in reality, it’s death by a thousand fees and zero real flexibility. Would not recommend.

They had a minimum on products that said they didn't. They were very slow to respond and EXTREMELY slow to deliver. They want you to pay for fast delivery but still have lots of ways to delay the order.

False advertising is never a good look. I tried to order two Patagonia jackets, each with a different healthcare company's logo. They expected a $250 minimum for each logo. Shipping charge was also around 10% of my total. Why was this a problem? Because they specifically advertise customized Patagonia products with no minimum and free shipping. I attempted to link the screenshot of the ad, but outside links are not allowed. Here is the text from their Google sponsored link: Custom Patagonia - No Minimum Free Shipping - Threadfellows Offers Custom Branded Clothing for Your Business. Free Shipping . Custom Patagonia Apparel For Business. No Setup Fee & Free Shipping. Shop Now! They had no intention of honoring their advertisement, so I ended up having to cancel my order and go elsewhere. Nobody likes liars.

I don't normally leave reviews but I cannot say enough about how poor my experience was working with Threadfellows. They don't follow instructions, misplaced all of the embroidery, offset the embroidery, and shipped incorrectly. There are really nice service agents you can speak to, but they outsource all of the product work to a factory offsite that they don't own, and therefore don't have any quality control over. The bags we received are almost useless with how they embroidered them. In the first pass of the proof, it was so incorrect that it seemed like they were leveraging AI vs using real humans to do any of the work. Smart in theory, bad in practice. Would avoid at all costs.

Company took longer than expected to provide logo proof, and the proof was wrong colors and wrong spacing. The new proof took another week. When these delays were mentioned, and a cancellation was requested, we were informed they would charge a 20% fee for cancellation - a fee not disclosed on the order check out, refund terms or anywhere else during the checkout process. We were told that it could be found on the FAQ page someplace. This is not in accordance with generally accepted and enforced merchant standards, and is not enforceable in most states. We are wholly dissatisfied and intend to report this to our state consumer protection agency.

I placed the order and confirmed the logo on 4/10/2024. I checked on 5/8 to see where my order was and they stated they didn't know. I checked again that next day and told they had a problem but yet still no completion date. Their only answer was basically it wasn't their fault and refuse to cancel the order. So as a customer you have zero assistance or anything that makes you want to use them.

Terrible and unprofessional. Their system is so broken. They take your order then send the worst proofs that don't match the logo then just send you and invoice for 20% upcharge for supposedly 'free' embroidery on my $2,500 order. Now it's a hostage situation, pay more to complete my order or pay to cancel. I will be disputing this charge in its entirety.

This is the absolute worst experiene of my life dealing with a embroidery/uniform shop. Run like hell. Dont even quote, dont think about it, click NOOOOO. Not only is there ZERO customer service, they straight up lie, they stole my money, and now I am dealing with my credit card co to get my money back. HUGE scam, chinese knock off crap, and wow.... just wow. HORRID.