Thoughtcloud CBDReviews of thoughtcloud.net

I ordered a month ago and got an email that says it shipped, but it still says "label created." The website says my order was completed, but it has not actually shipped. I have been ordering from here for years, even in November, but no one will respond now. I was charged for this missing order. I will have to dispute it if no one will fix this. Update: My name is not Dan, but yes, I sent an email numerous times. First email said it would ship soon (I already received shipping confirmation which I told them). All others remain unanswered. I also contacted every other way, even a message on facebook and online chat. My order number is 488882.

I ordered my product over a month ago and still have not recieved my order. When i inquired about the status of my order, I received an e-mail stating that they would respond to me within 48 hours. That was 10 days ago, I received no response. I had planned on giving some of the product away as Christmas gifts. I enjoy their CBD products and this is not a knock against the quality of the product. Their customer service however, is among the very worst i've ever experienced. Update- ThoughCloud Support, I sure did! I emailed you three times actually. On 12/17, 12/20, 12/23. I actually received a response from you on 12/17 that said that you would get back to me with an answer within 24-48 hours but that never happened. My invoice number was #488063. You can put that into your email search, my email will come up. I'm not posting my email on a public forum. Update: Thoughtcloud is attempting to remove my review. I received my order after I posted my review a MONTH after the date I ordered it. That, combined with Thoughtclouds abysmal customer service is why I posted this review. Again, I attempted to contact you multiple times. You don't respond, and now you have the audacity to attempting to silence your customers experiences to cover your tracks. Folks, there are plenty of other CBD suppliers that have good customer service. I suggest you give them your buisness instead.

The Deep Sleep had good ratings so I tried it and was greatly disappointed as it did nothing for me. I've used it every night for a week and increased the dose up to four chews, still nothing. I gave a few of the chews to a friend to try and they did not help her either. I cannot figure out how to respond except to edit this. Order number is 482100 from July 21st. I bought two containers and I continue to use the product in hopes of something happening but whether I chew one, two, three or four, I get nothing. It does not make me feel more relaxed or help me sleep. The friend I had try it is 30 years my junior; she thought it helped her feel slightly relaxed for about half an hour but did not help her sleep.

Was sent an expired bottle of CBD. After a week of contacting them via email, phone (the phone system says "don't call us, just email"), a Facebook message, and a text message, ThoughtCloud has issued ZERO response. No company should be sending a $62 bottle of expired CBD as it is, let alone ignore their customers on a mistake they made. Just issued a dispute with my CC company. I'd have some patience if they simply issued a "Sorry for the delay, we're really backed up in tickets." But nope, not a word. Don't know what happened to this company because I purchased from them a year ago and they were available via chat, phone, and were super helpful. Get it together, you guys! Update 9/27: Thoughtcloud finally replied six weeks after my initial email. And even though I absolutely did include photos of the expired sticker on bottom of their bottle, they claimed it “shouldn’t be expired” in their reply. And yes, they did send me another bottle, but with no apology for the six week delay and are trying to claim below I didn’t send them a photo. They even flagged this review as not being associated with the correct domain, which it absolutely is. They need to own up to their mistakes instead of trying to cover them up.

Bought the mint isolate vape, and have nothing but trouble trying to vape. Tried multiple different vapes but it just burns and tastes horrible. When used as a normal tincture, tastes great. I am also now realising that MCT oil SHOULD NOT BE VAPED. All evidence points to lipid pneumonia being caused by MCT oils. Refer to the June 2020 study regarding MCT and Vit E Acetate. It’s like the second hit on Google. Overall pretty disappointing as I’d expected some quality stuff.

Cannot open their page says gone on vacation------how do we get the product? I would have ordered earlier if given the information. Why not say when they will be back for business!!!!!! Are they running a business.