ThorloMoving you since 1980.Since our early beginnings in North Carolina, we've had our sights set on engineering the perfect sock, fit for every move. Threading care and human-first design into every stitch, we're devoted to making everyone's feet feel unstoppable. It's care from every angle - and momentum you can feel - for movers of every kind.We're glad your feet have found us.
Thorlo (thorlo.com) has 12 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Claim this listing12 approved reviews, newest moderated first
Diane C.
I found these socks to be poor quality, and therefore overpriced. I tried to return, made a few phone calls. Never got to the right office. Wrote several emails with no appropriate response. Avoid.
Response from ThorloMar 9, 2026
Hi Diane, We apologize for this experience. Kindly reach out to [email protected]. Our team would be happy to address any quality issues within 1 business day. Happy to help make this right.
Steven B.
Customer service is impossible to communicate with. They don't take calls or emails. When we finally got through the laborious process of exchanging socks we got the wrong ones. Now we have $100+ of useless socks. They also charge for returns. Odd for a company with such a good product.
Response from ThorloMar 9, 2026
Hi Steve, We are very sorry to hear of this experience and wanted to reassure you that our team is available by email. From our end, the exchange was resolved through our returns portal and correct size reshipped. IN the case we are missing something, kindly reach out to [email protected] and we would be happy to work towards making this right.
TN
Tried very hard to repurchase significant amount of Thorlo socks for family - but lack of QC prevents us! Website mis quotes shipping price! Website substitutes in its own quantities and off-sizes to slip them in your cart "while greyed out". Website keeps promoting and hijacking your cursor to push items that are "out of stock." It's crazy. No human must be involved with thorlo.com. Completely inadequate e-commerce attempt. Also, THorlo online account hides detail of your prior purchases. All the online account give you is SPAm and a detail-less "Order #".
Humberto B.
What an excellent product line! All styles are made to maximize comfort and durability! You cannot go wrong with ThorLo socks. Oh, if you have a question concerning Thorlo’s, their customer service reps are attentive and courteous professionals.
Rachel L.
Happy feet, happy heart. I contacted Thorlo to exercise its "lifetime guarantee" and as a result, my 80 year old feet are now enjoying some new, extremely comfortable Thorlo socks. I have abundant respect and admiration for the excellent customer service representatives.
Response from ThorloJun 4, 2024
We are happy your feet are happy!
Yanid C.
Excellent service and responsiveness from Angela.
Response from ThorloJun 4, 2024
Thank you - we appreciate you!
Murray C.
The socks are most comfortable although getting them was a bit of a challenge due to their difficulties with power. But they made good by keeping me in the loop then offering an incentive to maintain the order. Great customer service in my opinion
Response from ThorloMar 19, 2024
Thank you, Murray! We are so glad to hear!
Kim M.
I thought it was great customer service. They emailed to let me know that they had lost power and my order was going to be late. I appreciated the time. Thank you 😊
Response from ThorloMar 19, 2024
Hi Kim, Thank you for your feedback and understanding!
