Thom BrowneReviews of thombrowne.com

Horrible Experience, Dealing with Thom Browne Customer Service, it's been over 3 Weeks they have not issued a refund for eyewear ordered and not delivered...

Shopped in store and they are total scam artists. they hide the fact that they do not accept returns. They go to lengths to hide this from shoppers. very well orchestrated. This isn't a luxury brand by any means. Luxury involves first class customer service, they do not have that. Never mind all the nods to nazi Germany, from their military style suits, to the store decor.

No refund. Just ignoring DHL.

This site is a TOTAL scam. It’s impossible to contact them on the website which says it’s not working (ever). Payment processed thru PayPal has different people's names with each transaction. The saying, if it sounds too good to be true... BELIEVE IT! If you've been scammed by them challenge it with your bank or credit card company.

less then on scammers all the way fithty scammer garbage. don't trust them...

On Sep13, I ordered 2 items, they confirmed DHL delivery on both. Only one arrived, I contact them, they said items ship from different location and will confirm to me when second item ready to be send. Never heard back from them since, so I email them several time, no reply nothing, Today is Sep 27. Worse online shopping experience ever,

i love Thom Browne glasses en shoes. but if you have an issue whit something en want it get fixed. terrible customer service. i contacted thom browne they told me you should contact another email aders. then they told me again you should contact a retailer in youre country. i contacted them they sayed we will contact thom browne. moral of the story they sayed they dont have the product any more so they cant fix it. Nice if you buy glasses of €800,- 2 years ago en they cant fix it. btw it is already the 3 time i had an issue. bought a bracelet terrible bad quality they did try to fixed that atleast but still couldnt fix it. Thom Browne nice stuff but terrible service. not something what you whould expect from a brand this expensive.

I think one star is one too many for this company. I purchase a hoodie from the US site on the 31st of July. As of today I still didn’t receive the item. I contacted customer care & customer service by email almost a week ago , no answer. Finally I decide to call the US customer service (I’m based in Poland) I was attended by nice & pleasant lady who after putting me on hold couple of times informed me that my parcel got stuck in customs as some documents are missing. She then assured me that she will informed the relevant people to speed up the process. She suppose to send me all the info plus tracking number in 10-15 minutes. That was 6 days ago. I’m extremely disappointed with the brand & it’s lack of customer care. I really don’t know what to do since the customer service options obviously is of no help. I tried to find some e-mail addresses to management but didn’t succeed. This is absolutely outrageous & from the brand as prestigious as Thom Brown