Thom BrowneReviews of thombrowne.com

I would rate this less than a zero if I could. I tried to return a sweater because it was too big and they said that they would get it picked up by courier. Courier never came, I’m still waiting for DHL Express to get in contact with me, it’s been over a week. Tried to speak with a manager from Thom Browne but customer service won’t let me speak to a manager. Customer service keeps telling me that the courier will pick it up today ( 3 x ) now and I’m still waiting. They are saying that they’ve gone above and beyond and it’s not their fault it’s the courier service. What kind of company especially a high end one can’t get a courier to pick up a return ? Unbelievable that they think that they have gone above and beyond. I’ve purchased a jumper that’s £830 as a gift for my husband’s birthday and I can’t get a refund as they won’t pick it up. I have emailed and phoned them numerous times and all they can say is that their still trying to contact their courier service. Worst customer service in my life. Ridiculous that anyone can pick up a phone to get a courier but a high end company like Thom Browne can’t.

Tried to order aftershave for Christmas from November with multiple phone calls and assurances it would be here I receive an email 6 days before Christmas to inform me its not coming. This is after them accusing me of already recieving it. Pretty much accused me of theft. Emails: Dear Mr. Murphy, Thank you for your patience. We hope this email finds you well. Our team has informed us that due to the way your order was shipped, being that its a fragrance and considered hazardous, it was shipped incorrectly causing it to be returned to us. We truly apologize for overlooking this issue on multiple occasions. We are currently working on re-shipping your order with all the correct documentation so that this does not happen again. Email 2: Thank you for shopping with Thom Browne. After looking further into why your order has been returned to us on multiple occasions, we unfortunately discovered there is a shipping restriction with the courier and your location. Regrettably the courier we use, DHL, does not ship to your location by ground and due to the nature of this item being hazardous because it's a fragrance, we are not able to deliver this item to your location for the time being. We are currently looking into other methods to be able to service all of our customer's and we truly apologize we were not able to get this item to you in time for Christmas. The order will be canceled and a refund will be issued to the original form of payment.