ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

1,558 approved reviews, newest moderated first

Werner Van H.
Nov 2, 2023
Fast and correct delivery
Fast and correct delivery
Response from ThinOpticsNov 3, 2023
Hello, Werner. We are so grateful for your kind words. Thanks for sharing your review with us and the community.
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Michael S.
Oct 31, 2023
I became a ThinOptics customer in 2015
I became a ThinOptics customer in 2015, and unfortunately have had request a replacement several times. WITHOUT FAIL, ThinOptics responded within a day to my request, and honored the request(s) EVERY TIME without any hassle or hesitation. The customer service has been SUPERB!
Response from ThinOpticsOct 31, 2023
Hello, Michael. Thank you for posting your positive review. At ThinOptics, we value your time and always strive to provide fast and efficient service. We are so pleased to hear our service was provided promptly.
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Mark K.
Oct 26, 2023
I reported my Thin Optics broken and…
I reported my Thin Optics broken and they mailed me a new pair free of charge!
Response from ThinOpticsOct 27, 2023
Hello, Mark. I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day!
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Ibrahim M.
Oct 25, 2023
Great customer service
O bought glasses almost 7 years ago with a lifetime warranty. Last week my glasses are broken. Two or three days after my e-mail, today i received a reply that my replacement glasses are on the way. They have great customer service.
Response from ThinOpticsOct 26, 2023
Hello, Ibrahim. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
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Lance
Oct 25, 2023
Excellent!
Excellent product and fast delivery
Response from ThinOpticsOct 25, 2023
Hello, Lance. Thanks so much for sharing your feedback about our readers. We’re glad to hear that ThinOptics exceeded your expectations
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Marty G.
Oct 24, 2023
Fantastic customer service!
Fantastic customer service!
Response from ThinOpticsOct 25, 2023
Hello, Marty. It’s great to hear that you had a positive experience. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know.
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Luis Arturo M.
Oct 21, 2023
It never arrived!
I requested a replacement on September 18. It is October 21, and I have not received it. As a product, the glasses are fantastic, but their delivery process is not as good as your products. The courier reported an attempt to deliver, but my front door camera does not have any activity recorded at the time the courier claimed to attempt delivery.
Response from ThinOpticsOct 23, 2023
Hello, Luis. Thank you for leaving us a review and I am sorry to learn about your experience. I have seen that a colleague of mine has responded to your email regarding this matter. We do ask for your patience.
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Michael C.
Oct 16, 2023
Superb quality--both of the products and the customer care!
Okay, I was quite disappointed by something that sometimes just happens: the left... well, I don't know what it's called but it's the part that in regular glasses rests on your nose, but in this case (being armless glasses) render the glasses unusable. I told them by email and it took all of 3 days (eternity in today's world, but I am not their only customer so I really hadn't noticed the time 'issue') and I received a sincere apology for 'the time delay' and then, BOOM. Done. Just...like...that. Really: 'I am sorry that happened, I can send you a replacement if you will give me the details,' (frame color, glasses strength like +0.75, +1.25, etc.) and I gave them and they were shipped. As I said: done. Just like that! To be clearer, there were none of the questions asking how I was using them, what I was doing when it happened, no request for the broken pair (I made sure by offering and they said that it was not necessary). Just an honest apology, without excuses, by the way. They made every effort to replace them with an identical set and that was it. Oh and I got a follow up email with the details of the shipment order number, etc. These are not your five-and-dime 5 dollar reading glasses. They are just shy of $20.00! ($19.95) and they really are very good quality. Yes, I would recommend (I have already, and I will continue to) recommend them with highest praise and regard! Michael C. in Vermont, USA
Response from ThinOpticsOct 18, 2023
Hello, Michael. You’ve left a smile on the faces of our whole team with your kind words. Thank you so much for sharing this with us. We’re grateful that we had the opportunity to assist you.
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