ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

1,558 approved reviews, newest moderated first

jose M.
May 12, 2024
Miguel @ Thin Optics
I reached out to Thin Optics customer service in the hope they might be able to help as my nose clip had come off. Miguel was accommodating and arranged for a replacement quickly. This kind of customer service is what makes a company keep their customers for a long time. Well done!
Response from ThinOpticsMay 13, 2024
Thank you for sharing your experience with us! We're thrilled to hear that Miguel was able to assist you promptly and arrange for a replacement for your nose clip. Providing exceptional customer service is at the core of what we do, and it's wonderful to know that our efforts have left a positive impression. Your satisfaction and loyalty mean the world to us, and we're committed to keeping you as a valued customer for years to come. Please don't hesitate to reach out if you need anything else in the future.
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J
May 11, 2024
Had my ThinOptics Crack in half
Had my ThinOptics Crack in half, and by sending an email and dealing with Miguel I showed proff of purchase and within no time flat a pair of reading glasses are on their way. Great seamless customer service... Miguel Rocks!!!
Response from ThinOpticsMay 13, 2024
We greatly appreciate your feedback and are pleased to hear about your positive experience with our customer service, particularly with Miguel. Ensuring a seamless and efficient resolution to any issues you encounter is our priority, and we're delighted to have provided you with a replacement pair of reading glasses promptly upon receiving proof of purchase. Miguel will be thrilled to hear your kind words, and we'll be sure to pass along your praise. Thank you for choosing ThinOptics, and please don't hesitate to reach out if you need any further assistance in the future.
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Alex
May 10, 2024
Clever design; not great durability; good customer service
The design of the readers, like an old-fashioned pince-nez, with their own very slim case that attaches to the back of a cellphone, is clever. Mine turned out to be not so durable--one nose pad broke off after just over a year of light and occasional use. When I called to see if the company would replace them, they said they would, even though the breakage occurred outside the six-month warranty period.
Response from ThinOpticsMay 13, 2024
We appreciate your thoughtful feedback regarding our product design and your experience with its durability. While we strive to create items that are both innovative and durable, we understand that occasional issues may arise. Your satisfaction is paramount to us, which is why we're committed to standing behind our products, even beyond the warranty period. We're glad we could assist you promptly when you reached out about the broken nose pad, and we're here to ensure that you continue to enjoy your Thinoptics. Please don't hesitate to contact us if you need any further assistance or have additional feedback. Thank you for choosing Thinoptics.
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Basco
May 10, 2024
Service et produits excellents
Service rapide, firme honnête, produits de qualité. Voilà plusieurs années que j’utilise ses produits et je les ai conseillé à plusieurs amis qui sont très satisfaits. Service après vente excellent.👌🏽
Response from ThinOpticsMay 13, 2024
Votre confiance et votre fidélité au fil des années sont extrêmement précieuses pour nous. Nous sommes ravis d'apprendre que nos produits ont su répondre à vos attentes et qu'ils ont également satisfait vos amis à qui vous les avez recommandés. La satisfaction de nos clients est notre priorité absolue, et nous nous engageons à maintenir des normes de qualité élevées, tant dans nos produits que dans notre service après-vente. Votre reconnaissance pour notre service rapide, notre intégrité et la qualité de nos produits nous inspirent à poursuivre notre engagement envers l'excellence. Nous vous remercions sincèrement pour votre soutien continu et espérons pouvoir vous servir encore de nombreuses années à venir.
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Clint N.
May 10, 2024
Thank you Ian!
Thank you Ian! In a world of declining customer service, it is a breath of fresh air to deal with a company that puts a precedent on the customer! Keep up the great work. Ps will send a pic of broken specs shortly. PPS will continue to spread the word about Thinoptics….. C.
Response from ThinOpticsMay 13, 2024
We are sincerely grateful for your uplifting feedback! It's truly heartening to hear that our dedication to exceptional customer service has made a positive impact on your experience with Thinoptics. Your encouragement inspires us to continuously prioritize our customers' needs and maintain our commitment to excellence. We eagerly await the picture of the broken specs and assure you that we will swiftly address any issues to ensure your satisfaction. Thank you for your support and for helping spread the word about Thinoptics – it means the world to us!
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Michelle A.
May 9, 2024
LOVE LOVE LOVE these glasses
LOVE LOVE LOVE these glasses! I have them attached to the back of my phone so ALWAYS within reach. Easy to use, they stay on your nose very well. Great for going out to dinner and being able to put them on quickly to read menu or at grocery store to read labels quickly. So much time is saved not having to dig around for readers all the time! Another thing I love about them is that you can lay on your side to watch TV or read a book and not have the arm pieces digging into the back of your ears and sides of your face. Customer service is fantastic. Part of the nose piece broke and I emailed customer service and they sent me a new pair free of charge super fast. Keepers for sure!
Response from ThinOpticsMay 13, 2024
Your effusive praise for our glasses fills us with immense gratitude! We're delighted to hear that they have seamlessly integrated into your daily life, providing convenience and functionality at every turn. It's truly rewarding to know that our design, with its easy accessibility and comfortable fit, has enhanced your dining experiences and expedited your errands effortlessly. Your kind words about our customer service team brighten our day, and we're thrilled to have swiftly addressed your needs with a replacement pair. Rest assured, we're committed to maintaining this standard of excellence and ensuring that you continue to enjoy the unparalleled convenience our glasses offer. Thank you for entrusting us with your satisfaction – here's to many more moments of seamless clarity and comfort!
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steve K.
May 9, 2024
I have given and submitted a glowing…
I have given and submitted a glowing positive rating TWICE now. I have actually surprised myself on giving you this feedback.
Response from ThinOpticsMay 13, 2024
We are sincerely grateful for your repeated glowing endorsements and the surprise they brought. Your feedback reaffirms our commitment to delivering exceptional service and exceeding expectations. It's truly heartening to hear that we've managed to surpass your own expectations, and we're immensely thankful for your continued support. Should you ever require further assistance or wish to share more feedback, please don't hesitate to reach out. Your satisfaction remains our top priority, and we look forward to continuing to exceed your expectations in the future.
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Matt O.
May 9, 2024
No Customer service. Fast initial reply but nothing since
Fast reply but nothing since. Still haven't received replacement item. Supposedly sent 22-Apr but no tracking data or comms. Item supposedly lost by DHL so another pair being sent, a week has gone by and it doesn't appear to have US yet. No concept of customer service as items were purchased from Australian subsidiary (thinoptics.com.au), but they can't issue a replacement, it has to be shipped from US to Australia. What a joke!!!!
Response from ThinOpticsMay 13, 2024
We sincerely apologize for the inconvenience caused by the delay in receiving your replacement item and the lack of communication regarding tracking information. Your feedback is invaluable, and we deeply regret falling short of your expectations. We have initiated a reshipment to ensure that you receive your replacement item promptly. Rest assured, we are actively working to improve our processes to prevent similar incidents in the future. We appreciate your patience and understanding, and we are committed to resolving this issue to your satisfaction. If you have any further concerns or questions, please do not hesitate to contact us.
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