ThinOpticsReviews of thinoptics.com

Response from ThinOpticsSep 25, 2026

Thank you so much for this incredible feedback! We’re thrilled that our support team could turn things around for you and get a fresh pair on the way. Hearing that you share ThinOptics with friends, family, and kind strangers truly means the world to us—word-of-mouth recommendations from great customers like you are the highest compliment we could receive! Enjoy your new pair!

Response from ThinOpticsSep 23, 2026

Thank you for taking the time to share your review! We pride ourselves on providing high-quality products at great prices, so knowing you've had an exceptional experience across all three purchases is fantastic to hear.

Response from ThinOpticsSep 18, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the experience. You should not have to pay extra for delayed shipping, nor should reaching our support team be a hassle. We are investigating the email bounceback issue immediately. Please direct message us your order details so we can issue a full refund for your express shipping fee and resolve this for you right away.

Response from ThinOpticsSep 17, 2026

We’re truly grateful for your kind words and for highlighting the outstanding support you received from Ian. It means a lot to know that our team’s attentiveness and quick response helped earn your trust. Providing exceptional customer care is at the heart of what we do, and feedback like yours reassures us that we’re on the right track. Thank you for recommending ThinOptics and for recognizing the effort we put into customer satisfaction. We’ll be sure to share your appreciation with Ian and the team.

Response from ThinOpticsSep 15, 2026

We’re so glad to hear you’re happy with both the glasses and our customer service. It’s wonderful to know the replacement process worked smoothly for you.

Response from ThinOpticsSep 14, 2026

Hello, Jelena. Thank you for your review. After reviewing your ticket, we were unable to locate any purchase record under your name or either email address for the red Brooklyn frames. A manager responded to your inquiry within 2.5 hours and offered several ways to proceed — including providing proof of purchase or sending complete photos so we could verify the product and evaluate the issue. We did not receive any follow‑up information that would allow us to continue. Our warranty requires proof of purchase from ThinOptics or an authorized retailer, and we’re unable to process repairs or replacements without that verification. Regarding your September 1 order, the pricing you received was the best available promotion for those specific items at the time of purchase. We’re always happy to assist once we have the details needed to review a claim. — The ThinOptics Team

Response from ThinOpticsSep 11, 2026

Thank you for sharing your experience with us. We’re sorry to hear about the concerns you’ve raised. We understand how frustrating it can be to receive duplicate emails, and we’ll make sure your communication preferences are adjusted so you only receive the updates you want. Regarding the warranty, our policy has evolved over time, but we remain committed to supporting our customers with replacements and solutions when issues arise. We appreciate your detailed feedback about durability. Breakage of the nose piece or spring after just a few months is not the experience we want for you, and we’ll be glad to assist with replacements. We’ve also noted your request for stronger lenses in higher strengths such as +3.0 or +3.5, and we’ll share this with our product team for consideration in future designs. Your input helps us improve, and we truly value your loyalty to our glasses. Please reach out to our support team so we can arrange a replacement and ensure you’re satisfied moving forward.

Response from ThinOpticsSep 4, 2026

Thank you so much! We’re glad to hear our quick response and delivery met your expectations