ThinOpticsReviews of thinoptics.com

I would give the product 5 stars as it really deserves it, however, i bought several pairs for myself and friends based on their lifetime warranty they so proudly advertised. Now suddenly, they refuse to honor it. Is that even legal??? I can understand no longer offering the lifetime warranty but those who purchased early should be grandfathered in and receive the lifetime warranty. Not cool at all, and i assume not even legal.

Appalling customer service! I recieved my glasses bu post, and was absolutely delighted. Unfortunately I ordered the wrong strength (2.25 instead of 1.75). Totally my own fault so I contacted support. Didn't want or expect a refund, just an exchange. The young lady (Rhea) was very helpful, advised me to fill out the information required and then they would send me an exchange form. I have now sent 5 x emails to 3 x different email addresses, including support and the original email address, complete with the requested information plus photograph, and have had absolutely no response from the company. I can only assume they are waiting for the 30 day exchange rule to kick in. Meanwhile I have to just wait until my eyes deteriorate to a point where they will be useful. Hugely disappointed !!!!

I have been a customer for several years and bought them with the intention of using them often. I have been trying to replace them since the bridge broke again. I can not find the website where I can order my replacement . I realize there is a $5 shipping charge. Can someone reach out to me so I can get them replaced . This is so frustrating .

I don't understand how you can just change your warranty policy, I also originally purchased these with a lifetime warranty but was told they are not longer doing that. The phone case i use ALWAYS scratches the lenses eventually. In the past it was dirt and debris getting in there but i recently bought a new case for the phone and it's so tight when i slip the glasses in there it comes in contact with the lens and scratches them, no debris involved. This was tolerable knowing I would just eventually order a new pair once they were so scratched i could no longer see through them but now what?

I have been a customer since 2015; I purchased at full price under the agreement of lifetime guarantee for damaged glasses. I was informed by rude chat associate Jake the warranty that was set forth at initial purchase was no longer honored. I would like to ask; has Thin Optics improved their product?

This product was 2nd to none as I hate carrying readers everywhere I go. In 1 1/2 years, I have had 3 different reader glasses. The company used to offer free replacements when they break...and they break very often. The metal that supports the glasses together (over the nose) is cheap and using it multiple times a day weakens the material. Thin Optics has now changed their policy and makes you purchase new ones. If you are a heavy user of readers, I would look at other products that are better built and can support daily frequent use

I have been a long time customer I’ve purchased multiple pairs for my phone and keychains. I am constantly asked about them and brag about their quality and customer service. Having said that it has become harder and harder to get replacements. First they were free then five dollars and that was fine. Now I have to send in the old ones? I buy new ones when they wear out but not every time a nose piece breaks off or they snap in the middle.

A great product & great customer service! from day 1 & for years, ThinOptics has stood behind their product & gave me great customer service. peter Canada