ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

1,558 approved reviews, newest moderated first

Tami L. G.
Apr 25, 2023
Received damaged
I received my new pair of glasses (keychain case) and the holder was damaged. I emailed ThinOptics and they immediately got back to me and said they would send me a new pair, free of charge, no questions asked. Now that's customer service! This is the 2nd pair I've gotten. First ones were a gift. They are pretty handy. I've had people in stores ask me where I got them when I whipped them out to read the tiny labels. lol
Response from ThinOpticsApr 26, 2023
Hello, Tami. Just wanted to let you know how much your review means to us here at ThinOptics. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it.
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Richard
Apr 25, 2023
Great Service
Great service. My glasses were replaced immediately after reporting a broken nose bridge. I can't think of anything I would suggest for improvement. What else is there to say? Happy customer!
Response from ThinOpticsApr 25, 2023
Hello. We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you.
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Cindy From S.
Apr 25, 2023
The shipment fee will not cover when…
The shipment fee will not cover when you said free return. This is wrong. Update: The customer representative called me back and told me that they will refund the shipping fee if I want to return any items within 30 days. My husband loves his reading glasses and folding keychain one. I returned mine because the keychain one does not stay on my nose no matter where I put it on.
Response from ThinOpticsApr 25, 2023
Hello. Thank you for the feedback. I am sorry to learn about your experience. I will be sure to share your feedback with our team.
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Arlo V.
Apr 24, 2023
The product I got is not at par to my…
The product I got is not at par to my satisfaction and expectations.
Response from ThinOpticsApr 25, 2023
Hello, Arlo. I am sorry to hear about your feedback. This is definitely not what we want you to experience. Let me send you an email so we can talk about it.
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Joe G.
Apr 22, 2023
This product is a lifesaver!
This product is a lifesaver! I saw someone on YouTube discussing their every day carry items and mentioned ThinOptics. I was immediately intrigued and had to order one for myself. I am very pleased with the product and love the convenience. Highly recommended!
Response from ThinOpticsApr 24, 2023
Hello, Joe. It is not every day that we receive feedback as detailed and thoughtful as yours. But trust us when we say that it does not go unnoticed. Your comment has given us valuable insight into the product that we provide.
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jACQUELINE O.
Apr 19, 2023
LOVE my ThinOptics
OMG - LOVE my ThinOptics !! This is my 3rd pair. And the company stands behind their product. Highly recommend !!
Response from ThinOpticsApr 20, 2023
Hello, Jacqueline. Thanks so much for sharing your experience with your ThinOptics! We do try to provide the most convenient pair of readers in the market.
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R R.
Apr 18, 2023
Wow!
Quick service. Replacement offered without being asked for by myself. Great customer service!
Response from ThinOpticsApr 19, 2023
Hello, Robertson. Thank you for taking the time to provide your feedback. I am grateful for your positive response.
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Heather
Apr 18, 2023
ThinOptics customer service is top notch!
ThinOptics customer service is on point! I wish more companies made it this easy to work with! Within 48 hours I had a response but, they were apologizing for a delay. What? It was only, I mean technically not even, 48 hours before I received a response saying I wasn’t a fan of the pod readers but loved the full frame thin readers. Their solution, keep the pod readers and we’ll just send you a pair of the full frame readers. Easy peasy. I’ve since ordered two more pairs of the full frame readers. This company does customer service right!
Response from ThinOpticsApr 18, 2023
Hello, Heather. Thanks for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.
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