CompanyReviews of thinkvacuums.com

Absolutely terrible customer service. No one calls back. No one can answer any questions about a refund for an order I sent back. Products are good but you had better get the correct one on the first try. If not, you will be stuck with what you ordered without a refind.

I ordered a product from their website on December 14th. The next day a representative called me and told me the item I ordered was on back order and would be delayed. After almost 2 months I still had heard nothing or received any type of communication. I reached out to the company a very rude representative informed me that their supplier could not supply the product and tried to pass the buck that it was the suppliers fault I had heard nothing. I told the representative that I wanted a refund and she said that a manager had to issue the refund and it would take 10 to 14 business days. I filed a complaint with PayPal and received an immediate refund. The product is still showing available on their website and they are still receiving orders for a product that they cannot deliver. This is a borderline fraudulent company taking compensation for products that they cannot deliver, and then when you complain they get belligerent with you! Absolutely do not do business with this company. We have a central vac system that we need to replace all of the accessories, powerhead hoses, and attachments which we were planning on purchasing from this company, we will definitely not be doing that! Companies like this are reminder that you should always check reviews like Trust Pilot or Google before doing business!

You would think that I would have learned my lesson after 15 years and multiple bad experiences, but I decided to give them one more shot….terrible mistake. As usual, their customer support folks are the worst ever. Very rude and unprofessional….not only that, but I took 6 calls and 15 days before they shipped my items. Definitely done. Definitely better companies out there. I definitely Do Not recommend this company!

I checked prior to ordering that the vacuum was returnable. Waited weeks and finally called for a tracking number and learned it was lost. The second shipment was also delayed. I gave up and bought a vacuum. When their order finally arrived I called to initiate the return and received instructions. It cost $53 to return via UPS. The refused the delivery and refund saying I had no proof…but would I have spent $53 to return the vacuum if I had been told it would not be refunded? I urge caution in considering the credibility of this company.

I called Think Vacuum to try to replace the "outer filter" for my DustCare central vac system. I gave them the original part number but was I was told by Think Vacuum and a couple of other vacuum suppliers that that This item was no longer made. I asked if there was a compatible part and was told there was and I bough 6 of them. I cannot make them work with the system I have and after calling earlier today, got return instruction. Paid $18 to return them this afternoon. When I got home, I called to see if I could get reimbursed for the return shipping, I was told "no". If that is the company policy then so be it - but I was treated in a very impatient manner, very rude. I was told that he couldn't prove or know that it would work and etc. I was trying to explain why it wasn't compatible and was made for a different system that I have, when he hung up on me.