NATTYReviews of thinknatty.com

Response from NATTYOct 9, 2024

Thank you for your feedback, and we sincerely apologize for the initial issues with your order. The delay occurred because the package was lost in transit, which, unfortunately, is beyond our control. However, I can see that the situation has been resolved with a prompt replacement, along with a partial refund for the inconvenience caused. We appreciate your understanding and are glad we could resolve the issue.

Response from NATTYAug 9, 2024

Thank you for bringing this to our attention. I apologize for the inconvenience and the experience you had with our support team. It sounds like we missed the mark here, and I want to make it right. We recently updated our Velcro, and our standard procedure is to send a replacement cover pillow as soon as possible when an issue like this arises. I’m sorry this wasn’t offered to you initially. We’d like to correct this by sending you a replacement cover right away, free of charge. We truly value your feedback and hope this will restore your confidence in our products. Thank you for your understanding.

Response from NATTYAug 1, 2024

We're deeply sorry to hear about your experience and sincerely apologize for any inconvenience caused. It appears that there was an unfortunate issue with your order. We are addressing this immediately to ensure you receive your purchase as soon as possible. We sincerely apologize for the delay and any inconvenience you've experienced. Regarding your inquiry, we noticed that you reached out to our support team this morning. Our usual response time is within 24 hours, but we've marked your email as a priority, and you'll receive a response as soon as possible. We also wanted to clarify that our latest Instagram post was made in April of this year. However, we appreciate your feedback and will strive to be more active on social media. Thank you for your patience and understanding.

Response from NATTYMay 23, 2024

Hello Lobke, Thank you for taking the time to share your experience. We apologise for any confusion regarding our shipping times. Our shipping policy is provided on our website, and we send tracking links via email to keep our customers informed. We're sorry if this information wasn't clear and caused any frustration. Regarding the condition of the packaging, we use reusable vacuum-sealed bags to protect the pillow during transit. Unfortunately, shipping can sometimes lead to unexpected issues, but we are relieved to hear the pillow itself was dry and undamaged. It is normal for the pillow to require some fluffing and airing out after arrival to reach its full shape and comfort. If there’s anything else we can do to assist you, please don’t hesitate to contact our support team.

Response from NATTYMay 18, 2024

Hi Isabelle, I am truly sorry to hear about your experience. For faulty items, we promptly provide a replacement or a refund. According to our records, you opted for a full refund, which was promptly processed. Regarding the box, it is used to protect the pillow during transport, as delivery companies can sometimes be undelicate. If it arrives damaged, it is beyond our control. However, we can offer solutions such as a replacement or a refund. Again, I apologize for any inconvenience caused.

Response from NATTYApr 4, 2024

Excuses voor het eventuele ongemak dat u heeft ervaren. Onze gegevens geven aan dat het pakket inderdaad is afgeleverd en dat ons klantenserviceteam binnen één dag heeft gereageerd op uw vraag, zoals beloofd op onze website. Als er nog verdere zorgen of problemen zijn die u wilt bespreken, aarzel dan niet om rechtstreeks contact met ons op te nemen. We staan klaar om u te helpen en uw tevredenheid met onze service te garanderen.

Response from NATTYFeb 18, 2024

Liebe Karin, vielen Dank, dass Sie sich bei uns gemeldet haben. Unseren Aufzeichnungen zufolge wurde Ihr Paket anscheinend in einer Abholstation aufbewahrt und ist nun abgeholt worden. Wenn die Informationen, die uns vorliegen, nicht mit Ihren Erfahrungen übereinstimmen oder wenn Sie weitere Bedenken haben, wenden Sie sich bitte an unser Support-Team. Wir sind gerne für Sie da und sorgen dafür, dass alles zu Ihrer Zufriedenheit gelöst wird.