Company is a scam. The tests are decent enough, but at the end they ask for $1 which I thought was fair enough. Next day $25US has been deducted from my account for a subscription I certainly didn't sign up for. Now they won't answer the phone, and every time I email them they say my subscription has been canceled and I'll receive my refund in 5 to 10 days...it's been 3 months now.
RO
Rosemary
FRAUD
FRAUD. SCAMMERS! You're best disputing the charge with your credit card. Declare it fraud. If enough people do this, maybe they'll be properly flagged as scammers. Thieves!
DB
Danny B.
Never ever use this company
Never ever use this company. I took their IQ test and selected the $1 box to get the results. I unselected the recurring $29.99 monthly subscription box and just realized I have been billed the last 2 months. Many others have said the same. Don't ever use this company.
LJ
Lauren J.
They say it’s only $1 to read your…
They say it’s only $1 to read your results but I just found out they’ve been charging my card $29.99 a month for a subscription I NEVER signed up for
MD
Maya D.
If I could give negative
If I could give negative, I would. We signed up for the $1 test but were charged $30. When I tried calling the customer service number, I kept getting disconnected. I’ve been emailing them, but they keep saying I’ll get my refund in 5-7 days. It’s been two weeks, and I still haven’t received anything.
LS
Lorenzo S.
Stay away!
I didn’t even subscribe & it keeps on trying to charge my CC every other day. I even tried to contact their make believe support email. No response. Stay away!
LV
Lori V.
Subscribes to monthly automatically
I did the initial iq test, which was great, it wasn't free, but I was curious and hey, why not, it's only 1.00.
Except it wasn't, even though I specifically chose not to subscribe, I was charged the 29.99 for the subscription. I immediately called customer service and requested to cancel and get a refund. No refund was processed. A few weeks later, I tried calling, but the system requests a customer id that I obviously don't have, because I didn't subscribe. I tried to access my profile, I don't have any information and no email came when I clicked on the forgot password field.
I followed up with a direct email, the response was quick, I was assured that any subscription was canceled (I didn't have any more charges, so I do believe it was canceled) and that any pending charges can take 5-7 business days. I just had to email again because I still don't have a refund. I may have to go through my bank.
AF
Amy F.
Scam, don't do it
Scam.
No matter what you do, there's no way to cancel the "subscription" you never agreed to (even when de-selecting the "subscription/membership" option).
Call your bank, cancel your card and block the transactions because they'll keep coming even if you email/call them. They also ask for your CC details when you ring, which is just suss af.