Grace
Horrible experience
Absolutely horrible took the test chose the one time fee and ended up getting charged for the subscription. I called to cancel it and got it refunded and then just got charged again a month later and had to call to see if they could do anything different just got a very confused guy on the phone saying that they can refund it but he can’t do anything else to make sure I don’t get charged again or why it happened in the first place.
Response from ThinkiqacademyDec 5, 2024
We’re very sorry to hear about your experience and the frustration caused by the repeated charges. This is not the standard we strive for, and we sincerely apologize for the inconvenience. To ensure this issue is fully resolved and doesn’t happen again, please contact us directly at [email protected]. Our team will prioritize resolving this for you and investigate further to prevent similar issues in the future. Thank you for bringing this to our attention—we value your feedback and the opportunity to make things right. ThinkIQAcademy Team