Suzy Lo C.
If I could give no stars I would
If I could give no stars I would. Not only did it take 3 weeks to receive an order shipped from 3 miles away, it arrived in such an atrocious state I am in disbelief. I ordered a trucker hat. It was shipped to me in a flat letter envelope and was completely smashed and mangled due to being processed as if it were a letter. Why on earth would anyone think shipping a hat in a letter envelope to a paying cusomter is appropriate?? The customer service i received when i called thinkher.com was a just pointless, seemed to be a young girl with zero knowledge or experience. I’m throughly dissatisfied. Waste of time effort and money. Will never trust this vendor again.
Response from ThinkHer.comJan 29, 2019
The following email was sent to our customer on 1/26/19 Hi Suzy, We definitely care about our customer service! We rarely have complaints about packaging and never about our shipping time. You are 100% right that the trucker hat should have been shipped in a box and NOT an envelope. I've spoken to our shipping department and this will NOT happen again to any future customers ordering hats. It was a terrible packaging decision but thank you for letting us know. If the trucker hat is damaged please take a picture, send it to me and I'll be happy to make a refund. Regarding the shipping time. We shipped the package via First Class mail and it should have been delivered in 1-3 days. The tracking shows it was sent to the Long Beach facility instead of Torrance. We can't do anything about that but I 100% understand your frustration. The package was scanned the day before you called so I knew it wasn't lost. I'm sorry you didn't feel my customer service was helpful but unfortunately at that time we just had to wait for the package to be scanned again. Once again I understand your frustration with this terrible delivery time and I'm sorry you didn't think I helped enough. Please email me a photo of the damaged hat and I'll be happy to make a refund. If we had another hat I would send it but we are sold out. We appreciate your feedback even if it's negative. Thank you. ___ *We would like to note that the package was sent on 1/14 and delivered on 1/25. 11 days, not 3 weeks. Either way we are disappointed in the USPS delivery time.