Bill W.
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This is 2023 where companies still dont understand the value off time to a buyer. I believe this company deliberately keeps the fact that your case will come from China from the buyer. It goes to great lengths to have a website that gives you indication. They will use the cheapest form of shipping and it will take atleast 2 weeks. Ordered mine End of Oct and still no case. Been state side for like 9 days and barely moves. I would not have purchased knowing they camt get you what you pay for in any timely matter. I will never purchase from them again.God i hope my case fits if i get it
Response from ThezfoldcaseDec 2, 2023
Dear Bill, We sincerely apologize for the inconvenience you've experienced with the delay in receiving your case, and we appreciate your candid feedback. We want to clarify that while the majority of our products are stocked in our warehouses in the USA and the UK, some new designs are still in the manufacturing phase. These particular models remain in China until we have a confirmed proof of quality. We understand the importance of transparency, and we regret any confusion regarding the origin of your case. In light of your experience, we are taking immediate steps to enhance our communication and shipping processes. Your feedback is invaluable, and we want to assure you that we are committed to improving our services. To address the delay you've faced, we would like to offer you free expedited shipping on your current order. Additionally, we are actively working to expedite the shipping process for our new designs to minimize such delays in the future. We value your trust and appreciate your understanding. If you have any further concerns or if there's anything else we can do to make this right, please don't hesitate to contact our customer support team at [email protected]. Thank you for bringing this to our attention, and we look forward to the opportunity to regain your trust.