thexebec.comReviews of thexebec.com

Honestly I love the concept, the idea, the execution and it has Really Helped me with expanding my screen size and ability to multi-task or move between screens as an instructor and coach. My One Huge Problem is that the 'extra port' was supposed to allow users to plug in their 'power cord' to continuously charge the laptop as the Xebec eats a lot of energy. --- Hardly ever works. 4 out of 5 times I have to disconnect a screen to plug in my laptop to charge it. I used multiple charging cords including the one provided by Xebec to no avail. Otherwise really awesome.

i had the worst service with them! ive been trying to contact them regarding wrong address and follow up! first the agent had no clue where my shipment is ! though it shows on my end that it has been returned to sender! she was like! oh it has been delievered to the wrong adress and nothing we can do about it! its our policy! well its a 540$ product !! and then they told me to wait and no human i can talk to! just leaving messages and sending email! worst experience ever and I WILL NEVER BUY FROM YOU AGAIN!!!!

If I could give the company and product less than 1 star I would. I purchased this product as a gift, it was used once when it arrived. The person I purchased it for wasn't ready to use it for work, so it sat in the box undisturbed for a year. When it was taken out of the box one screen wouldn't work, it just stayed yellow. When contacting the company to ask for help troubleshooting the problem, they didn't even bother they said it needed to be replaced, remember it was used twice. But because the unit was two weeks out of warranty, they said sorry nothing they can do, but I can buy another one refurbished out of the box for $300. So what this tells me is, that if they didn't even bother to troubleshoot it and had refurbished one's laying around, they must have known that what happened to my screen isn't unusual. There was no offer for me to pay the shipping to return it for repair, just nope, nothing we can do, buy another for $300. Stay far away from this company and their product as they clearly want to sell their $500 screen's but don't care about anything else. To give you a comparison, I had Best Buy Geek Squad debug a two year old computer a few months ago that was out of warranty, fully expecting to pay for the repair and they didn't charge me, that's customer service and they will get my repeat business.

Despite being the most expensive product of its kind, it’s junk. And worse, the manufacturer does not stand behind their decisions. There is a a manufacturing defect in the way that the unit is engineered. One screen doesn’t work, despite no cracks in the actual glass of the screen. When I contacted the manufacturer to let them know about this, they responded that I could pay $300 for another, because I hadn’t purchased a third-party insurance product on checkout. The monitor didn't suffer any impact or friction, other than being shipped to me. Looking at it, the problem is that it's designed with nothing protecting the screen when it's folded down, unlike every other portable external laptop monitor I've had previously. When I explained this to Xebec, I couldn’t tell if they didn’t understand or played dumb. The result of their decision not to do this is that any amount of flex can apparently break the screen. This thin piece of plastic prevents the strain that broke the screen in transit. It is a very simple engineering solution. It does not require a third party insurance product. The fact that Xebec offers this insurance is an admission that this is a manufacturing defect. Even when Apple products failed because of these types of engineering defects, they have always replaced them, for free. None of Xebec’s competitors’ products offered or needed insurance or replacement. Even after years of use, they still work great. Because of the price, I thought this monitor was an upgrade but apparently it's a severe downgrade. It would be cheaper to buy two monitors from their competitors.

Their website is misleading, as it says that their Tri-Screen Workstation works on any laptop, but it doesn't. I had to buy adaptors, which were recommended by them, and they screens don't work properly. After complaining, they said that the problem was with my laptop and not with their product. They offer me return the product to them, so they could analyse, and if the fault was with their product, they would send me a new one. But if there was no fault, I'd have to pay the shipping cost from America to the UK. The buyer has no guarantee with this proposal and first of all, it should work with any laptop, as their website says.