J R.
They won't pay everyone
My biggest issue is they can take money off a card but they won't put money on that same card. I had 8 or 9 hundred dollars that I won,drained it to 16 bucks and got it back up over 500. Doesn't matter because they won't cash me out. The site lags, kicks you out of games and the customer service takes an hour or a day, I can't tell cause I don't wait longer than 20-30 minutes and always a list of common questions that don't do #^!+. I've cashed out on well over ten to fifteen casinos and they all use a system that if they take money off a card they can put money on that same card. Seems like a way to keep from paying, it is a way to keep from paying. They saved from paying me 800 and the 536 that's on there now, I'm sure they'll keep that as well. Do that to a 100 people a week and they have a legal scam going on.
Response from The Win ZoneJul 8, 2026
Hello J, Our Customer Support team is committed to resolving any issues you may have. If you are experiencing an issue with your redemption, we are more than happy to assist you. We may not be 24 hours, but we are 7 days a week and can assist you as soon as possible. If you already have a ticket open with us, let us know and we can take a closer look to what ever the issue is so that you can redeem. The Win Zone is player-focused, and we want the player to have the best experience. -The Win Zone Team