The Webster is a luxury multi-brand fashion house operating five physical boutiques in the US and an online store.
The Webster (thewebster.us) has 26 customer reviews on Five Star Index, with an average rating of 1.5 out of 5.
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Claim this listingClothing & Underwear · Ruskin, Florida
Excellent
Clothing & Underwear · Naples, Florida
Excellent
Clothing & Underwear · Boynton Beach, Florida
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Clothing & Underwear · St Petersburg, Florida
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26 approved reviews, newest moderated first
hhh
I bought a shoe about half year ago and found they sent wrong size. I never wear them and it's new with all the box and bags. So I contacted the customer service and try to get an exchange or any possible solution. But the rep is really rude and only states it's out of return window then shuts the conversation. They sell luxury items but their service is crap. DO NOT BUY FROM THEM.
Troy
Got package in 2 days no flaws no complaints
Zyra B.
I purchased a pair of shoes that are supposed to be high quality. I had the shoes for about a week and they started coming apart. I contacted them about the issue a week after I received them and it's been six weeks and still no word from them. I tried calling them after the 1st call but no answer, i left messages and no one has gotbacktomeyet. I hope they are not trying to pass off knock off merchandise for authentic.
larry P.
Do not buy from this company.Sent a return.No one was there to receive it. FedEx returned item to me. No one at the Webster customer service ever responds. Stay away from this company
karu
I received a damaged Gucci wallet, returned it 2 days later, they confirmed the return and told me to wait 3-5 business days to get my refund. It’s been a month and still no refund. They have not responded to any of my emails.
Dee D.
I bought a dress on sale $400. They said it was a US 10 it was a 6. When I tried to return it they said it was final sale. They did not say so when I purchased the dress. Now I am stuck with a 400 dress I cannot wear. I will NEVER purchase from them again. Apparently you have to do the math yourself to figure out if you can return a sale item. Buyer beware!
Miguel
Customer service is non existent had an issue with a a few items I bought $3k order. I used a promo code so needed to exchange for a bigger size. Was told it was not a problem called them 100 times and they never pick up. Finally got an email back a week later saying it was to late to exchange that I was being refunded and i couldn’t re use the promo code.
Meaghan A.
I ordered a handbag on Saturday and paid extra for 2 day shipping only to find out on Tuesday that there was a technical error and the bag is out of stock. Very frustrating experience as I did a couple of hours of research to find the right seller before going with them. I will not purchase from The Webster again.