Jeff
Limited quality and timeliness of their work
They are one of the less expensive companies, and I guess in a sense you are going to get what you pay for. The people are nice, but working with them is frustrating at best. They listen and read requests in a very cursory way. This means you will go around and around with them to get even simple things done. And then they will create a new issue for every couple they finally address. They will up-sell you at every turn. The work they finally do is adequate at best, and despite many promises of delivery dates, they do not meet the time lines they say they will. And some things they will tell you are simply not so: for example if they tell you that editing the website they create is as simple as editing a PowerPoint, do NOT believe them. They will also make many decisions without your input/knowledge or even contrary to requests you have made, so you will need to keep a very close eye on the work they eventually do.