The Web FactoryReviews of thewebfactory.us

I cannot recommend The Web Factory based on my experience with Josh Matthew. I paid for business cards and was assured they would be shipped the following day. That commitment was not fulfilled, and I still have not received my order. Instead of a clear resolution, I received repeated explanations and unfulfilled promises. Josh later stated that he was out of town because of a death in the family and sent me a flight itinerary. He promised to contact me upon his return on Saturday, but that follow-up never happened. Despite numerous calls and messages, he has not responded. I respect that personal emergencies can arise. However, accepting payment creates a responsibility to deliver the agreed service and communicate with the customer. My bank records document my payment, yet I have been left without my cards and without a response. The failure to deliver, repeated missed commitments, and lack of communication have completely undermined my confidence in this business. In my experience, the service has been unreliable and unprofessional. I am requesting a full refund and would caution prospective customers to consider my experience before making a payment.

I worked at The Web Factory for more than a year and left at the beginning of 2026 after following the proper resignation process. At the time of exit I was explicitly told my pending dues would be cleared within 75 days. That deadline has long passed. As of now there has been zero payment and essentially zero meaningful communication for the past several months. Every attempt to follow up has been met with silence or the same vague non-answers. This is not an isolated experience. Multiple former colleagues who also exited properly have reported the exact same pattern: promises of payment within a set timeframe, followed by radio silence and unpaid dues. When a company tells employees who leave in good standing that their money will be settled in 75 days and then simply stops responding, it is not an administrative delay, it is a failure to honour basic obligations. Holding onto former employees’ money while cutting off communication is unacceptable. I followed every process required of me. The Web Factory has not done the same.

I had a disappointing experience with this company. My first order was delivered very slowly, but I accepted it because delays can happen. The main issue was the lack of communication and responsiveness throughout the process. After being assured that future orders would be handled better, I decided to place a second and larger order. Unfortunately, I’m again facing delays with very limited communication after payment was made. I understand delays can occur, but customers deserve timely updates and responses. I hope the company resolves this soon and delivers the designs as promised but still waiting for the designs from a week with no responses from other end.

I want to share my personal experience with The Web Factory so others can make informed decisions before choosing to work with or for them. I achieved my assigned targets while working with the company, but due to a serious personal issue I had to leave after informing management properly. I was assured that my pending salary would be released, however I have not received the payment despite those commitments. Based on my experience, I found the process and communication around payment very disappointing and unprofessional. I would strongly advise anyone considering working with this company to clarify payment terms in writing beforehand and proceed with caution. This is only my personal experience, but I felt it was important to share.

I worked with The Web Factory from May 12th to around June 16th, and sadly, I was never paid for May or June. Despite multiple follow-ups, I kept receiving the same repetitive excuses, and now I’m being completely ignored. This has been deeply disappointing and reflects a serious lack of professionalism. If this is how they treat people who dedicate time and effort, it raises questions about how they might treat clients too. Be cautious before getting involved with them, whether as a client or a potential hire.

If I could go lower, I would. They lured me in with discounts on social media advertising and website management offers. They spoke savvy and made themselves accessible for dialogue regarding concerns that they'd half-heartedly handle. They offered to establish my trademark to sell merch, taking advantage of my ignorance and charging $8,000 for what is customarily less than $3,000. And they did it all with a smile on their faces. DO NOT TRUST THE HONEY! THEY ARE NOT HONEST! Most recently, the website they are hosting for me, and charging me for anti-hack software, has been hacked several times by some German Casino and Escort service. They claimed several times they were going to handle it and the site is still hacked. They told me I needed to change my nameserver. I told them when I researched doing that it said to beware that I could lose my whole website. THEY (One of their foreign reps with a south Asian accent) said, "Don't worry. That is what it always says but we have to bypass this phase to free your site of hackers. So, like a fool, I took their word for it and my website is down. DO NOT TRUST THEM. I'm out thousands of dollars from sheer ignorance and not seeing this group is all about short-term satisfaction to make a buck.

Don't waste your time or your money. Completely unprofessional and took 2 months to complete a website that should have been completed in 2 weeks. My website went LIVE with ERRORS to this very date. I provided all of the content AND the images. Still I had to walk them through the layout step by step. Missed multiple deadlines. Links didn't work, stretched pictures, missing digital forms, changes were made without my consent, constant revisions. The list goes on and I have the emails to prove it. I still don't have the original files for my logo. I was provided with a jpeg, which is a picture. The website still presents incorrectly and I'm having to spare the expense yet again to pay someone else to fix it. I repeatedly asked for a refund. That request was ignored. They offered me 1 year of free hosting for my troubles if I would allow them to work on it a bit longer. I declined, and when I disputed the charges on PayPal they are choosing to fight to keep my money even though they ADMITTED to everything that has transpired throughtout this process and the final product remains with errors for me to fix. If I could give zero stars I would. Look elsewhere, their design team IS NOT up to standard. I'm a small business owner, non profit organization...and I'm basically being bullied because I asked for my money back. NOT OKAY! The only positive was the initial coordinator named Steven. I would give him 5 stars independently. He did the best he could to help me through this process. However, he is not on the design team and he doesn't run the company. The people who are in charge should be ashamed of themselves. For some reason, they think just because they gave me something 2 MONTHS LATER that it should be good enough, even if it's not correct. In a way, I'm a bit concerned that they will attempt retaliate against me by posting bad reviews on my business because I reviewed theirs. I guess that's a risk i'm willing to take. I lost an opportunity to apply for grant funding with another organization due to consistent delays. But right is right..wrong is COMPLETELY WRONG. No one in their right mind would take the time to write a review this long if I wasn't completely telling the truth.