The Wade Rod Co.Reviews of thewaderodco.com

I ordered 2 hats almost a month ago. I contacted them immediately because I accidently had one shipping to my billing address and wanted to see if I could get them shipped together. It took a few days and finally received a response that the items already shipped. I received two emails with tracking numbers. I received one of them. Then, nearly 3 weeks later, someone contacted me stating that the item was out of stock and asked if I'd like another item. I did not want another item and was extremely disappointed because this was a gift. I asked for a refund. I have contacted them SEVERAL times with NO response. The customer service is terrible. Why would you send an email with tracking information when the item never in fact shipped? Then, 3 weeks later tell me it didn't and ask how I would like to handle it then IGNORE every correspondence? If you'd like to maybe receive the product you ordered then be constantly ignored - choose this company.

Rod snapped on the first fish guiding it into the net. Now the customer service stinks...they want me to pay to fix it

Their customer service is outstanding. The issue is a lack of communication in their Warehouse and shipping. I was told my package had been shipped, a week later it had never left the warehouse so I emailed. This is when I found out the reel was delayed but they could send the rod. I told them I wouldn’t mind that and could use a spare reel I had so just go ahead and send the rod. About 2 weeks later and the rod never showed up so I email again. Apparently they thought they shipped it but it never left and now the rod was out of stock as well and it would be 2 weeks on top of the 3 weeks I’ve already waited. I understand things are hectic with the current situation but this was just downright disappointing.

I haven’t received my rod

After placing my order my card was charged the same day, I did receive a order number however I received no word as to when my order would be delivered. Trying to contact the company was very difficult, after repeated email attempts finally I did hear from a person from another company that my rod would be shipped and a shipping label was generated with a tracking number. This tracking number did little good because the USPS informed me that the label was issued but they did not get the product to ship. Several email attempts later and the product was finally shipped and tracked. It has been a month and I do not have to product yet but I am told my the USPS it is to be delivered tomorrow. Poor communication.

It has been a month since I ordered my rod and I still have not received it. The money was taken from my credit card so you got paid and I am left without the rod I paid for. I have turned this matter over to my credit card to get my $299. back from you.

Brutal customer service. I placed an order over two weeks ago. After several days of not receiving a shipping confirmation, I emailed WRC. I received a response a day later stating that the order appeared to be fulfilled on their end and asking if I had received a tacking number, which I hadn't (and still haven't). Multiple emails later, no response at all. Disappointed as I was very excited to give the rod a whirl, but at this point I suppose I simply need to get the charged reversed. Back to basics WRC!

The reel I received did not match the product photos on the website. Matter of fact, it still doesn't match the pictures they're keeping on the website. They have ignored my email asking why the reel did not match product images. I asked for a refund and was unable to once again reach anyone. If you want false product expectations and a 100% lack of customer service than Wade Rod Co and Pelican reels are your go to company!