The Violet VixenReviews of thevioletvixen.com

Unable to have messages returned after a month caused a PayPal intervention. Package received today. Happy to be able to resolve.

Communication from customer service was really, really bad. The site indicated that there would be approximately 12 days before my order was even acknowledged, which I understood. I placed the order on February 20th and when I did not receive any acknowledgment or see any status change on their website as of March 20th I reached out to customer service via email twice. I received no reply, and and also via messenger. All went ignored until approximately March 28th. Apologies were profuse, and the customer service representative was very kind and polite and informed me that messenger was only used primarily for contests. I pointed out to her that I did try to reach them via email twice to no avail. She explained the issue, that their shipment was coming from Poland and that it was held up due to COVID-19. I told her I completely understood that, however, when your website specifically states a time frame, it's appropriate to update that to let your customers know. It is also appropriate to reply to customer inquiries and let them know. She gave me and approximate shipping time, told me that I would receive $20 credit on my account, and a free gift. Today is April 14th, nearly 2 months since I placed my order. I received it today. I would firstly like to say that the items are purchased are beautiful, excellent quality, just as I expect from them. However, I did not receive the free gift that was promised to me, and it did take nearly 2 months to receive my items. I have not yet checked my account to see if I have the $20 in credit. Overall, I am happy with the items I received, but the customer service was sorely lacking, and for that reason, I am not entirely certain I will use them again. This really makes me sad because I love their clothing and their jewelry, but even in times like these, customer service is a priority. To whomever it was who actually helped me, thank you very much. Your kindness and honesty was very much appreciated.

I was very happy with the shoes I ordered they’re beautiful and both fit me perfectly, however, the zipper isn’t zipping up on both of my Demonia shoes unfortunately 😞 I’m upset about it, I’ve tried emailing violet vixen about it for 2 days and still haven’t heard back from them about the issue yet. I hope I get a response soon. Otherwise, everything went well. I had both pairs of shoes shipped and was happy with them initially until I tried the 2nd pair on and the zipper won’t go up in and out of the shoes. Obviously a manufacturer’s defect. I’ve tried using Vaseline and still doesn’t help 😭

Products and selection are cool. But time frame for shipping wasn’t great. Completely took longer than expected or alluded to and missed the event. That was disappointing.

Great and beautiful items. Just took a little longer than i expected.

The product looks great- it’s for my daughter- but I ordered it in early December and received it today- Jan. 17. So much for the Christmas present!

I ordered 3 items in early December for a total of $130. Never received any of them. Got an email saying 2 of them were delivered to my house but when I clicked the tracking number, it said "Your item has been delivered to an agent at 10:49 am on January 6, 2020 in AUSTIN, TX 78704." I emailed customer service on the 8th and was told by Morticia they were looking into it. Ive replied a couple times and have not heard back since the 9th. It is now the 14th. I'd like to receive my order or at least a full refund. *edit* I eventually heard back from Morticia with Customer Service. She was very helpful and I have since received 2 out of the 3 items I ordered. There was a mix up with delivery which I don't completely fault Violet Vixen for. I moved about a month after placing the order, and while I still had access to the house I moved out of, it apparently was marked "undeliverable" and it took a few days to sort that out. I didn't expect the shipping to take that long though. The 2 items I got were received within days of speaking with Morticia after we figured out the issue. Still wondering about the 3rd item though. I'll update again if/when it arrives. The products themselves are good, so there's that.

As others have said, shipping took a lot longer than I expected: close to a month. That being said, when the clothes finally arrived, the quality was very good. In the future I would order months in advance.