The Violet VixenReviews of thevioletvixen.com

Ordered on April 17, it is now June 3, I tried contacting customer service via email, Facebook, via messenger, no response at all...I spent $105 on two dresses and from what I see on all the reviews before me I’m never gonna get my stuff and I’m out my money because if you think I’m gonna to let them give me a store credit... that would be a shame on me😡😡😡😡😡🤬🤬🤬🤬🤬

I've been dealing with this nightmare for months. And the response from their customer service was ridiculously unprofessional. They only responded to my emails after I posted about it on Facebook. And then they responded to my email with "..warned about posting on our fb, we will take action if you continue to cause drama on our page, as it’s super innapropriate. You will def not get anywhere with us going that route." Joke of a company. DO NOT ORDER FROM THEM Here's a lovely list of my communication with them 11/29 - I received the order confirmation 12/25 - i sent an email asking when the order will ship 1/2 - received a response that all corset orders take 20-25 business days excluding holidays and there was an extra delay due to volume. none of the items i ordered were a corset so i'm unsure why it had the same shipping time frame 1/12 - send another email asking about shipment 11/14 - response was that various holiday closures caused extra delay. Was then notified the harness was not in stock. Offered store credit and discount or a refund 1/14 - I responded that i would like a refund and same day response was that i should see refund in 3-7 days 1/25 - I asked about status of refund 2/21 - received email that harness was shipping 2/23 - forwarded shipment notification asking not to ship as i wanted a refund. event i wanted the harness for had already passed by over a month and i had no use for it 2/24 - received harness and it was broken. Emailed as a response to this email chain that it arrived broken and what can be done 2/26 - Was asked if i wanted a refund or exchange 2/27 - responded that i wanted a refund as this wasn't even supposed to ship 3/1 - was notified i needed to return for refund and that i return label will be sent 3/18 - asked about label as i never received one 3/19 - was emailed the label but as i was traveling for work i could not send back until first week of april 4/16 - ask about refund since tracking showed it received on 4/12 4/18 - asked again about refund through email and facebook messenger. 4/23 - asked again about refund 4/23 - notified i will not be getting a refund, just store credit

I strongly advise that you do NOT order from this company. I put in an order and waited a month before contacting them about my purse and between various correspondence I kept being told it was out of stock then then it was in being held up at the border and that my order was definitely coming it got to be over 2 months. I finally told them I wanted my money back and was refused so I contacted Paypal to dispute the charges and low and behold my order was sent almost 9 weeks after ordering but then they charged me via DHL extra for the shipping even though it was through their incompetence that led me to dispute the charges. I implied that this company was fraudulent to the team and Violet Vixen and received a snotty email in return, Please DO NOT support this business as they do not value their customers.

Don’t waste your time or money with this business. As far as I am concerned they are stealing your money! Awful customer service. No item after over a month (even tho promise of shipment within 8-12 business days). Once a refund is requested, they clam up and you don’t get your item or your money. Research before you buy from them. I didn’t. Many complaints with the Better Business Bureau.

I placed an order for 2 corsets on sept 21st 2018. As of jan 3rd 2019 I still do not have the corsets and they are not even on their way to me. I was told on nov 4 that it was "their busy season" and my order would be shipped within a week as it was "on the next shipment" Nothing was shipped and it took me another month to get a response from them and that was with me emailing them at first 3 times a week for 2 weeks and finally daily for 2 weeks straight. on dec 16th I finally received a response saying one item was in the store and I should look for a tracking number the next day and they would contact the distributor about the other one but again it "should be on the next shipment" well now I have messaged them daily since dec 16 asking for my tracking number, my product...just a response. But as of yet I have nothing. I will begin emailing them twice a day until I get this resolved. but DONT use them. they are horrible!

I ordered a corset Sept 20th. When I ordered it, there was a pop up on the website that said, "Order your corset for Halloween today." As I had an event in mind a week after Halloween, I guessed I would have enough time to try on a troubleshoot any issues. Also, in the description is says made to order 21-25 business days. At the 25th business day, I sent an email checking on the item. I was told that it was their busy season and asking if I had an event where I needed the corset. I told them when my event was and I never got a reply. 5 days before my event, with no shipping notification, I reached out again and asked if I need to find a corset elsewhere. I got a reply 2 days later saying that they were looking into this and I would have an ETA by the afternoon. That did not happen. I went on Amazon and ordered a great corset in time for my event. The corset finally shipped about a week later. I tried it on and proportions are all wrong and I would like to return it. I will say that it is beautifully made. I reached out again looking to go through the return process and I have received no response. In addition, before I went back and forth about the corset, I ordered a bag that I was later told was out of stock and asking if I would prefer a store credit or refund. I said that I would like a store credit. That credit has never happened and the item still shows as preparing for shipment. I do not understand why I can't get any actual customer service from this company.

I ordered 2 items from them one November 9th 2018 my items have not shipped yet and I'm being ignored now I just put a claim in eith my bank since she said they dont do refunds

Absolutely terrible customer service. My package was supposed to arrive within 7-10 business days. Fast forward a month and they say that they have delayed my package due to the backpack being on backorder. I explained that I would have understood that if someone had reached out to me, but seeing as they didn't and it's already been a month, I'd like for the money to be returned to my card. They email back saying that they can ship the shirt right now if that will make me happy. I said- no, thank you. I've already waited a month without hearing from anyone from this company and quite frankly I don't trust the service or the product. Since neither item has shipped yet, I would like a full refund. The next day, I see that the shirt has shipped and they did not refund my money, so I called the bank to dispute the charges. Since they had proof of the shipment, neither the bank or this company could give the money back. Seriously, do not give this company any of your money or time. It will only end in stress and disappointment.