The Violet VixenReviews of thevioletvixen.com

This company was so great in the beginning. Im not sure what happened but shipping on my last purse took 6 weeks. I wont purchase again

Never again will I order from this company

I placed my order June 9th, and it is now Aug 6th and my order has not shipped. I emailed them at the beginning of July to ask when my order would ship. Their response included: "We are expecting your item to arrive in the next shipment from our manufacturer!" So I waited patiently, and on July 30th, I emailed in again to cancel and refund the order as there was still no update. They said their cancellation policy is to cancel within 48 hours, and so I could not get a refund or cancel my order. I got a $15 paypal credit to this store randomly in my email which is the only reason I placed the order initially, and am only owed $5 of my own money. But I still may not be opposed to processing a charge back. I would not recommend or purchase from Violet Vixen again.

If Violet Vixen has taken money from you and provided no or low quality product, can I persuade you to share your story with Shopify, the credit card processing company that handles Violet Vixen's payments? You can go to Shopify's website and follow links to contact them . I was also ripped off by these scammers, and I'm trying to get Shopify to drop them as a client. Also, if you go to their Facebook page and click on the three dots under the cover photo, you should be able to report them as a scam, and hopefully get their page taken down. Together, we can keep them from running their swindle.

They kept putting my order off and kept saying they would ship it when they never did, when I asked for my tracking number they left my messages on Facebook as ‘seen’ and began ignoring my emails. When I asked again after a few weeks passed they blocked me on all platforms and ran with my money. I do not recommend this company and the staff is facetious and rude. UPDATE DECEMBER 2019: This original incident occurred back in July of this year, And this was resolved by PayPal forcefully making them refund the money or they said there would be legal Consequences. This incident has been resolved for MONTHS because Of PayPal’s buyers protection feature. The violet vixen did NOT Resolve this issue. After PayPal gave me my money back, the violet vixen unblocked me temporarily on messenger to leave a snide remark. It was something along the lines of, “ Pestering us isn’t how you get your refund so just stop. Xoxo “ They blocker me on messenger Again as soon as they could afterwards. I noticed that they replied to my review as of NOVEMBER 1ST Telling me to call their company to resolve the issue, When this issue has been resolved for months. I believe they are trying to make their company look better by responding to old reviews and ‘ reaching out. ‘ The reality is they blocked me on all platforms so I couldn’t reach out to them anyway. Even to this day I tell people to beware of this company. They’re Con artist who scam people. I feel like they write these positive reviews since this website doesn’t really make you prove you have made a verified purchase to write the reviews. They seem like the kind of company to do that especially since they taunt and antagonize people.

I ordered a corset from this company. Once it arrived more than half of the grommets were lying loose in the bag/box. I did not open the bag in fear of loosing them. I immediately emailed the company with my issue. 45 days (ish) later I received an email asking what was wrong. I repeated my complaint. Another 2 months pass and I get an email saying they will not do anything. So now I have a corset I paid $150 for that will just go to waste. SAVE YOUR MONEY! Go elsewhere....

After repeated emails, and a complaint through the BBB that has yet to be responded to, I can only assume that the 100 bucks I dropped on this business has been stolen. They rarely respond to emails, and do not follow up on anything they said they would. This is theft.

I ordered a skirt the end of April and just now received an email saying it was being shipped. Today is June 18. I had written several emails to the company asking when and why my merchandise had not been sent. No reply. Don't bother ordering from this company. Someone else can easily do better.