The Violet VixenReviews of thevioletvixen.com

The order took over 2 months to arrive. Several communications with the company went unanswered. The order only shipped after I filed a PayPal complaint. Then, when the order arrived, despite it carefully measuring my son and matching the measurements with the sizes provided the item was way too small for him to wear, and he is small! It arrived after the event anyway so probably not a big deal except the company doesn’t take returns and there is no way I would ever order a other item from them.

I ordered my merchandise on March 30th. Chatted with a bot multiple times. No response, except for "generic" message. Wrote to the service@ email address. No response. Called their phone number. Left detailed message, no response. No response, no response, no response. My event was August 27th. We moved and no longer live in Texas. And y'all only mailed it to me when I opened a dispute with PayPal on August 16th. Guess what? Nobody LIVES there, rationally-challenged individual!!!! Send me my MONEY BACK!!! *Edit: I, too, was wanting to do business with a local company. Their addresses are all FAKE, their so-called "office" does not even EXIST!! Same with non-traceable email addresses. Not a local business, whatsoever!!!!!!!

After about 2 months I contacted VV about my order, and was assured that it takes some time to make but will be shipped soon. A month laster, same answer, but a promise to look into why it's taking so long. A month later I email again, nothing. I email,again notifying them if I don't get a response I will cancel the order through PayPal. Finally went to cancel the order through PayPal, and 5 months later, they FINALLY send my item.

I used store credit from a previous return (that was a whole cluster as well, but I thought it was simply due to covid) to order a corset in May 2021 and I still haven’t received the item. It is now June 2022. Every time I send an email to customer service asking where it is I get told it should be in “by the end of the week”- I’ve been hearing that since last August. They also refuse to just give me back my store credit so I can actually get something, so I am effectively out 100 bucks. Do not purchase from here, they will scam you!!!!

This site is a SCAM. Ordered some shoes $150.00 payment only accepted is PayPal. They took my payment and I didn’t heard back from them. No email confirmation I email customer service and never had an answer back. Had to do a complain though PayPal and 2 months later PayPal is giving me the money back.

I ordered something last year and it still hasn't arrived. I have told customer service four months after I've ordered it, and I was told it had to do with pandemic restrictions. A few months later I asked again and haven't gotten a response. I will never shop from here again.

bought a piece of jewelry on april 14th of 2021, and only today did i receive a shipment notification. it should not take, under any circumstances, almost a year to ship a singular piece of jewelry. completely shameful, and i hope no one else has to go through the same experience i did.

Took almost a month to try to process an order. Order was only shipped after I requested a refund through PayPal and found out I could source the product directly from the manufacturer both faster and for less money.