The Violet VixenReviews of thevioletvixen.com

Response from The Violet VixenNov 25, 2019

Hey we’re very sorry to hear about your poor experience! We believe we have responded to your customer service inquiries. You have to understand that if a hot seller goes out of stock with us, we have to order more from overseas. A lot of our products come from all over the UK and Europe. We try to place weekly orders with all of our vendors. If volume is higher, this is easier to do. Sometimes this process takes longer than expected. We can't refund orders once these orders have been processed though, we would go out of business and none of these amazing products would ever be available in the US to begin with. Please understand, we are not Amazon, but we are starting to see some market up-tick and and we're working to stock more of these unique items in the US than ever before! We appreciate customer patience, and again are sorry you feel you've been wronged. We try to make all of our policies as clear as possible on the website. While we do not offer returns, we WILL offer store credit, and if speed is your issue you can shop our Fast Ship Section for fast 2-3 day priority shipping anywhere in the US at no extra charge. If you have any additional questions or concerns about your order, please feel free to reach out to us directly at [email protected] or call us at +1 (512) 666-4488 and we will do our best to resolve the issue!

Response from The Violet VixenNov 21, 2019

I'm sorry but you think it's just a coincidence your order arrived? Sometimes delays happen and we are very sorry about that. These items are not in large quantity anywhere in the US, but we are not scammers, we service hundreds of orders every month. A handful of 1 star reviews does not make us scammers thank you very much. Check out our blog, you can see our pack & ship station and our stock room for yourself. Please do not spread unsubstantiated lies. Have some perspective, we are not Amazon, and we are currently re-investing every dime of profit into carrying more stock than ever to cut down on delays, but issues still happen sometimes, oversea shipments get lost, have delays, etc, even when we try our best. Your order apparently is an example. There is no grand conspiracy.

Response from The Violet VixenNov 19, 2019

Hey, I'm really sorry to hear about your poor experience! If you read our shipping timeframes for the product, this is not outside of normal shipping timeframes, even from competitors, for made-to-order items. If you read our Return Policy, you will see that we do not offer refunds, only store credit up to 30 days after shipment. This is because if you buy something made to order, and then you don't want it, we are then stuck with the item, which we have to buy! So store credit is the best we can do to insure we don't have a ton of size-specific stock that our operating capital is tied up in and we didn't plan to have. It's the only way our company can operate and we do our best to make sure people read our terms! The items we sell are unique and not held in large quantities anywhere in the US. I'm sure your item has been shipped. If you'd like to do a return, we DO offer STORE CREDIT, which you can use to buy anything else on the site. I'm not exactly sure what the issue is. If you MUST get your money back, even though the item has been delivered and it is against our Return Policy, please reach out to me at [email protected] directly and we can discuss! UPDATE: Item out of stock from Manufacturer, customer unwilling to wait for restock. We have issued a full refund.

Response from The Violet VixenNov 12, 2019

Hi, very sorry to hear about your issue! We do not give refunds for Made-to-Order items. We provide store credit instead. You should have some store credit waiting for you! We now have a full-time customer support staff! Please reach out to us directly at [email protected] or call us at +1 (512) 666-4488 and we will do our best to help resolve this issue!!

Response from The Violet VixenNov 12, 2019

Hey really sorry to hear about the issue! We now have a full-time customer support staff! Please reach out to us directly at [email protected] or call us at +1 (512) 666-4488 and we will do our best to resolve this issue!