The Violet VixenReviews of thevioletvixen.com

It took three months for my order to get to me. Unfortunately, I messaged, emailed, called and tried to get any information on what took so long for my order and the few replies I received towards the end of the three months blamed the virus pandemic being the reason for the delay, which doesn't make sense since the panic wasn't there when I ordered. After all the hassle I went through for wanting the boots I ordered for a special event and of course missing it, the boots did not fit. Sizing was inaccurate and the packaging was very poor, box itself was torn from impact? Not sure but throughout the entire hassle it's a shame the boots didn't even fit me. Very disappointed as I spent $100+ for them and I'm sure there's no way I can return them since it's been three months since I purchased them.

I still haven’t received my order from over 6 weeks ago!!! I have emailed three times and gotten reassuring responses, but no necklace. I would love to review an item here but since I haven’t received anything, I can only review how terrible my experience continues to be with your company.

Buyer beware! I ordered 2 products on 12/7/19 and still waiting 😡 Customer service is a joke! They do not respond to emails or DM through their website. The number listed on the website does not work. When I did get a response I was told they reached out to the warehouse and my items would be shipped shortly and directly from the warehouse. That was over a month ago. Still nothing!! Now I have to dispute the charges with my credit card company and will also report to the BBB. DO NOT USE THIS COMPANY!!

Absolutely terrible customer service. After waiting almost 2 weeks just to have an order filed I was promised over night shipping. My order still didn’t arrive for another week and was just sent 1st class. On top of that I was sent the wrong item! I got a response to my complaint email several days later and was told I could only have store credit, not a refund. And I had to pay out of pocket to ship the item back! Never shopping here again.

My credit card was charged immediately, but the order was never processed. I had to dispute the charge on my credit card because the company never responded to my inquiries about the order. About a week after disputing the charge, an extremely unprofessional man from their company called me and yelled at me, claiming the items had been shipped. That was despite the fact that their own website still said the order was never processed and the tracking number they emailed me after that conversation still to this day says the items have not been sent to a USPS facility.

I should have read reviews before I ordered. It’s been over a month and I have not received my corset. I’ve sent an email asking when it was going to be shipped and Morticia answered she would look into it & I never heard back. I emailed again weeks later asking to cancel and get a refund and for a cryptic answer about the manufacturer dropping shipment and offering me a replacement and a$20 credit. Asked for a refund and a day later told me that this would be forwarded to a supervisor. Then I checked their BBB rating and they have an “F” rating for not refunds being denied and shipments not being delivered.

Did not receive my boots!

Took over 2 months to arrive. Meh.